Chat Support Executive

Chat Support Executive – International Process

Location: Gurgaon / Gurugram
Job Type: Full-time
Experience: Minimum 1 year
Qualification: Graduate / Undergraduate
Salary: Up to ₹4.0 LPA
Expected In-Hand Salary: Up to approximately ₹28,000 per month
Shift: Rotational Shifts
Transport: Both-side Cab / TA available

Job Summary

We are hiring Chat Support Executives to handle international customer interactions for leading US technology and retail processes.

The ideal candidate should have prior BPO voice process experience along with experience or transition into chat support. You will be responsible for resolving customer queries through chat while maintaining high standards of response time, quality, and customer satisfaction.

Key Responsibilities

• Handle customer queries and provide accurate resolutions through chat support.
• Communicate professionally with international customers, primarily from the US.
• Understand customer concerns and provide appropriate solutions within defined timelines.
• Maintain required response time, quality, productivity, and CSAT targets.
• Follow process guidelines, SOPs, and quality standards.
• Document customer interactions accurately in the required systems.
• Coordinate with relevant internal teams when escalation is required.
• Ensure a positive customer experience throughout the interaction.

Required Skills & Qualifications

• Minimum 1 year of BPO Voice Process experience.
• Prior experience in Chat Support or willingness/experience to transition from voice to chat.
• Good written and verbal communication skills.
• Strong technical knowledge and basic troubleshooting ability.
• Good typing and multitasking skills.
• Comfortable handling international customers.
• Ability to work in rotational shifts.
• Graduate or undergraduate candidates with relevant BPO experience can apply.

What We Offer

• CTC up to ₹4.0 LPA
• In-hand salary of up to approximately ₹28,000 per month
• Both-side cab / TA
• Opportunity to work with US technology and retail processes
• Full-time employment with growth opportunities

How to Apply

Interested candidates can share their updated resume at:

[email protected]

You may also contact us on WhatsApp for further details and the application process:

+91 91595 06693

Note: Candidates should be comfortable working from Gurgaon/Gurugram and in rotational shifts.

Pay: ₹25,000.00 - ₹28,000.00 per month

Work Location: In person