Chat Support Executive

We are looking for enthusiastic and responsible trainees to join our Operations & Customer Support team. The selected candidates will monitor customer chats, assist with transaction reviews, and support daily operational activities. This is an excellent opportunity for freshers who want to build a career in operations, customer support, and fintech.

Key Responsibilities

• Monitor and respond to customer chat inquiries promptly and professionally.
• Review and monitor daily transactions for accuracy and compliance.
• Escalate suspicious or unusual transactions to the supervisor.
• Maintain accurate records of customer interactions and operational activities.
• Assist customers with basic account, payment, and transaction-related queries.
• Ensure timely resolution of customer concerns.
• Report operational issues and system concerns to the relevant team.
• Follow company policies, procedures, and service standards.

Requirements

• Any Bachelor's Degree or Diploma.
• Freshers are welcome to apply.
• Basic computer knowledge and typing skills.
• Good communication skills in English and Malayalam.
• Ability to work in Day, Evening, or Night shifts.
• Strong attention to detail and willingness to learn.

Preferred Qualities

• Positive attitude and customer-focused mindset.
• Ability to work independently and as part of a team.
• Good observation and problem-solving skills.
• Responsible and dependable.

Pay: From ₹200,000.00 per year

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person