Chat Support Executive

Chat Support Executive – Australian Shift

Company Name: Hype Digitals & Promotions

Location: Mohali, Punjab

Job Type: Full-time

Experience: 2- 4 years

Job Description

Hype Digitals & Promotions is looking for a customer-focused and detail-oriented Chat Support Executive to join our team in Mohali. The ideal candidate should have good English communication skills, strong typing abilities, and a positive attitude toward customer service.

Key Responsibilities

• Handle customer queries and concerns through live chat.

• Provide quick, professional, and helpful responses to Australian customers.

• Understand customer requirements and provide accurate information.

• Assist customers with product-related questions, orders, delivery updates, and general enquiries.

• Resolve basic customer issues and escalate complex cases to the relevant team.

• Maintain accurate records of customer conversations and follow-ups.

• Follow company policies, customer service procedures, and communication guidelines.

• Handle multiple chat conversations efficiently while maintaining response quality.

• Ensure customer satisfaction through polite and professional communication.

• Coordinate with internal teams to resolve customer concerns.

• Meet assigned performance targets, including response time, quality, and customer satisfaction.

• Maintain confidentiality of customer information and follow data-handling guidelines.

Required Skills and Qualifications

• Good English communication and typing skills.

• Basic computer knowledge and familiarity with internet-based applications.

• Ability to communicate professionally with customers through written messages.

• Good attention to detail and problem-solving abilities.

• Ability to handle multiple tasks and chats simultaneously.

• Strong listening, understanding, and customer-handling skills.

• Ability to work independently as well as part of a team.

• Positive attitude and willingness to learn.

• Comfortable working in an early-morning Australian shift starting from 4:00 AM onwards.- Freshers and candidates with up to 2 years of experience may apply.

• Previous experience in chat support, customer service, email support, or international BPO will be an advantage.

Work Location: In person