Chat Support Executive

Job Description – Chat Process Executive

Job Title: Chat Process Executive
Experience Required: Minimum 1 Year
Department: Customer Support
Job Type: Full-Time

Job Summary

We are looking for a Chat Process Executive with a minimum of 1 year of experience in customer support and chat handling. The candidate should have excellent written communication skills, good typing speed, and the ability to handle customer queries efficiently while providing a positive customer experience.

Key Responsibilities

• Handle customer queries and concerns through live chat.
• Provide accurate information and resolve customer issues promptly.
• Maintain professional and effective written communication with customers.
• Handle multiple chat conversations simultaneously while maintaining accuracy.
• Identify customer problems and provide appropriate solutions.
• Escalate complex queries to the relevant department when required.
• Maintain records of customer interactions and update details in the system.
• Ensure timely responses and high customer satisfaction.

Required Skills & Qualifications

• Minimum 1 year of experience in Chat Process / Customer Support / Non-Voice Process.
• Excellent written communication skills.
• Good typing speed and accuracy.
• Strong chat-handling and customer support skills.
• Good problem-solving abilities.
• Ability to multitask and manage multiple chats simultaneously.
• Basic computer knowledge.
• Good attention to detail and time management skills.

Ideal Candidate Profile

• Customer-focused with a professional approach.
• Quick learner with a positive attitude.
• Able to work efficiently in a fast-paced environment.
• Strong written communication and customer query-handling abilities.

Interested candidates can share their updated CV for consideration.

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person