Chat Support Executive- Domestic Process

Roles and Responsibilities :

• Provide exceptional customer support through live chat, email, or phone to resolve customer queries and concerns.
• Process customer orders, answer product questions, and address issues in a timely and professional manner.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to resolve complex issues that require escalation.

Job Requirements :

• 0-7 years of experience in BPO/Call Centre environment or related field (freshers welcome).
• Good communication skills for effective interaction with customers over various channels (written & verbal).
• Basic knowledge of computer applications .
• Grad/undergrad are welcome.