Chat Support Executive-Fresher

Job Description: Customer Support Executive (Chat Process) – Fresher

Position: Customer Support Executive (Chat Process)

Department: Customer Support Executive

Experience: Freshers

Employment Type: Full-Time

Location: Perungudi, Chennai

Job Summary:

We are looking for enthusiastic freshers for the role of Customer Support Executive – Chat Process. The candidate will assist customers through live chat, understand technical issues, provide basic troubleshooting solutions, and ensure a positive customer experience. Training will be provided to help candidates develop the required technical and customer support skills.

Key Responsibilities:

• Handle customer technical queries through live chat.
• Understand customer concerns and identify basic technical issues.
• Provide step-by-step troubleshooting and appropriate solutions.
• Assist customers with product, service, internet, and computer-related issues.
• Follow company procedures, scripts, and Standard Operating Procedures (SOPs).
• Escalate complex issues to the relevant technical team.
• Maintain accurate records of customer interactions.
• Follow professional chat etiquette and ensure customer satisfaction.
• Meet assigned quality, productivity, response-time, and customer satisfaction targets.

Required Skills & Qualifications

• Freshers are welcome to apply.
• Good written communication skills in English.
• Basic knowledge of computers, internet, and operating systems.
• Good typing speed and accuracy (minimum 30 WPM preferred).
• Ability to multitask and handle multiple chats when required.
• Strong problem-solving skills and willingness to learn.
• Customer-focused attitude with patience and professionalism.
• Willingness to work in rotational shifts, if required.

Interested candidates can apply for this opportunity to start their career in technical support and customer service.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person