Chat Support Executive- International Process

Roles and Responsibilities :

• Provide customer support through phone, email, or chat to resolve customer queries and concerns.
• Handle a high volume of calls, emails, and chats in a timely and efficient manner.
• Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-10 years of experience in BPO/Call Centre environment/Any enviroment.
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Proficiency in using computer applications such as CRM software for data entry and record-keeping purposes.
• Freshers / experience can apply.