Chat Support Executive - Non-Voice Process

Role & responsibilities

• Provide customer support through chat and email channels in a non-voice process.
• Respond to customer inquiries, resolve issues, and deliver effective solutions in a timely and professional manner.
• Maintain accurate and detailed records of customer interactions using CRM software.
• Collaborate with team members to meet process goals and ensure high levels of customer satisfaction.
• Adhere to company policies and service standards while handling customer communications.
• Escalate unresolved issues to the appropriate internal teams when necessary.

Key Skills Required:

• Strong written communication skills in English.
• Typing speed of at least 40 words per minute.
• Familiarity with CRM tools and customer support platforms.
• Ability to multitask and manage time efficiently.
• Team player with a proactive approach to problem-solving.
• Prior experience in chat/email support is preferred.

Preferred candidate profile

• Education: Minimum qualification of +2 / Any Graduate.
• Experience: 02 years in customer support (chat/email) preferred.
• Typing Speed: Minimum 40 WPM.
• Communication: Strong written English skills.
• Location Preference: Candidates based in or willing to relocate to the job location.
• Tools: Basic knowledge of CRM systems and customer service platforms.