Chat Support Executive - Non Voice Process

Chat Support Executive – Non-Voice Process

Job Location: Ahmedabad, Gujarat | Work from Office
Employment Type: Full-Time
Interview Mode: Walk-in
Salary: ₹26,000 – ₹38,000 CTC per month

About the Role

We are looking for Chat Support Executive to join our Customer Experience team. This opportunity is open to both freshers and experienced candidates who have strong written communication skills, good computer knowledge, and a customer-focused approach.

The selected candidates will interact with customers through digital communication channels, understand their concerns, provide appropriate solutions, and ensure a smooth and professional customer experience.

Key Responsibilities

• Handle customer queries through chat, email, text, and social media platforms.
• Understand customer concerns and provide accurate and timely resolutions.
• Assist customers with information related to products, services, and processes.
• Maintain high standards of written English, grammar, spelling, and professional communication.
• Handle customer complaints with patience, empathy, and professionalism.
• Record customer interactions and maintain accurate customer information.
• Follow company policies, processes, and quality standards.
• Achieve assigned quality, productivity, response-time, and customer satisfaction targets.
• Coordinate with internal teams whenever required to resolve customer concerns.
• Manage multiple conversations simultaneously while maintaining accuracy and service quality.

Eligibility & Requirements

• Minimum qualification: 12th Pass / Diploma or equivalent; graduates are preferred.
• Freshers are welcome to apply.
• Previous experience in customer service, chat support, BPO, or customer experience will be an added advantage.
• Excellent written English and grammar skills.
• Good typing speed and basic computer proficiency.
• Strong problem-solving and attention-to-detail skills.
• Ability to multitask and handle multiple customer conversations.
• Willingness to work in rotational shifts, including nights, weekends, and holidays.
• Candidates must be willing to relocate to Ahmedabad and work from the office.

What We Offer

• Comprehensive training and onboarding support.
• Opportunities for learning and professional development.
• Career growth and internal advancement opportunities.
• Supportive and professional work environment.
• Opportunity to strengthen customer service and communication skills.
• Long-term career opportunities in the Customer Experience and Support domain.

Who Can Apply?

This opportunity is ideal for freshers and experienced professionals who have strong written communication skills, basic computer knowledge, a customer-oriented mindset, and are willing to relocate to Ahmedabad.

Interested candidates can apply now and take the next step toward building a career in Customer Experience and Support.

Pay: ₹26,000.00 - ₹38,000.00 per month

Application Question(s):

• What is your current age?
• Are you comfortable with Makarba, Ahmedabad, Gujarat Location?
• Are you comfortable with rotational shifts and rotational week offs?
• Rate your English communication on a scale of 1 to 10.

Good
Very Good
Excellent

• Are you pursuing any degree/course?

Work Location: In person