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Ready to Start Your BPO Career?

Maybe you're looking for your first stable job, better income, or a career where you can grow. Starting in BPO can be challenging when many opportunities require previous experience.

At Caldwell Communications, you can start where you are and learn along the way. As a Customer Service Representative, you'll assist customers with their questions and concerns while building valuable communication, problem-solving, and customer service skills.

Salary & Benefits

• Earn up to ₱26,000/month
• Performance incentives and bonuses
• Paid training starting Day 1
• Continuous learning and upskilling
• Career growth opportunities
• Full-time onsite position

Qualifications for a Customer Service Representative

• High School or Senior High School graduate
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are encouraged to apply
• Good English communication skills
• Customer service and problem-solving skills
• Basic computer and typing skills
• Willing to learn and work in a fast-paced environment
• Willing to work onsite and on a shifting schedule

Your Day-to-Day

• Assist customers through phone, chat, or other support channels
• Answer questions and provide accurate information
• Handle account, product, or service concerns
• Process customer requests and updates
• Provide appropriate solutions based on customer needs
• Document customer interactions accurately
• Escalate complex concerns when needed
• Follow company procedures and service standards
• Meet quality, productivity, and customer satisfaction goals

What Happens After You Apply?

Once hired, you'll receive paid training to help you understand the account, systems, and customer service processes. As you gain experience, you can explore career paths in Quality Assurance, Training, Workforce Management, Team Leadership, and Operations.

Job Details

Location: Davao City, Davao del Sur Work Setup: Onsite Schedule: Shifting, including nights, weekends, and holidays when required

Start Your BPO Career in Davao City

No BPO experience? No problem. If you're ready to learn, build your skills, and take the next step in your career, Caldwell Communications is ready to welcome you.

Pay: Php17,000.00 - Php27,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person