Chat Support Representative

Chat Support Representative at Start Club Corp Location: United States — 100% Remote

Job Type: Full Time

Salary: $45,000 - $52,000 per year

About The Position Start Club Corp is hiring a Chat Support Representative to support ongoing work in marketing strategy, market research, promotional campaigns, customer engagement, events, communications, and brand support. In this job, you will help customers resolve questions and service issues through clear, timely support across approved communication channels. The position is full time, fully remote, and open to candidates throughout the United States.

What You'll Contribute

• Respond to or initiate customer contacts through approved phone, email, chat, ticketing, or other support channels used by Start Club Corp.
• Review account or request details, document each interaction, and update records with complete notes and next steps.
• Resolve routine questions and service issues within policy and escalate complex, sensitive, or unresolved cases.
• Follow up on open cases, promised actions, scheduled contacts, or missing information so customers receive timely updates.
• Use approved knowledge resources, scripts, and procedures while adapting communication to the customer’s specific question.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations for the Chat Support Representative role at Start Club Corp.

What We're Looking For

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

Role Details

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Entry Level
• Base salary: $45,000 - $52,000 per year

Apply Complete the online application and send an updated resume. Double-check your contact details and work history before final submission.