Chat Support Representative - CSR | Paid Training

Competitive Compensation & Benefits

• Up to ₱28,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and development programs
• Clear career growth opportunities
• 13th Month Pay
• Government-mandated benefits
• Supportive Workplace Culture
• Collaborative and team-oriented work environment
• Coaching, mentorship, and continuous feedback
• Employee recognition programs
• Opportunities for long-term career development
• Inclusive workplace that supports learning and growth

Key Responsibilities

• Respond to customer inquiries through live chat and other non-voice communication channels.
• Assist customers with account-related concerns, orders, product information, and service requests.
• Provide accurate, professional, and timely written responses.
• Resolve customer concerns while maintaining a high level of customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Handle multiple customer conversations simultaneously while maintaining service quality.
• Meet quality assurance, productivity, and customer satisfaction targets.

Pay: Php17,000.00 - Php28,000.00 per month

Benefits:

• Company Christmas gift
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person