Chat Support Representative - Non-Voice Account | Fixed weekends off

Chat Support/Non-Voice

Malate, Manila | Onsite | Full-time

WHY WORK WITH US?

Compensation & Benefits

• Up to ₱27,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and development programs
• Clear career growth opportunities

Workplace Culture

• Supportive and team-oriented environment
• Coaching, mentorship, and continuous feedback
• Employee recognition programs
• Long-term career development focus

JOB DESCRIPTION

We are currently hiring a Chat Support/Non-Voice to assist customers with booking concerns in a fast-paced BPO environment. You will be responsible for troubleshooting issues, providing step-by-step solutions, and ensuring customers receive efficient and accurate technical assistance.

KEY RESPONSIBILITIES

• Respond to customer inquiries through live chat and other non-voice communication channels.
• Assist customers with account-related concerns, orders, product information, and service requests.
• Provide accurate, professional, and timely written responses.
• Resolve customer concerns while maintaining a high level of customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Handle multiple customer conversations simultaneously while maintaining service quality.
• Meet quality assurance, productivity, and customer satisfaction targets.

WORK SCHEDULE & TRAINING

This is a shifting schedule role, including weekends and holidays. Full paid training is provided for all new hires.

REQUIREMENTS

• High School and Senior High School graduates are welcome with at least 1 month of BPO experience.
• College graduates and fresh graduates are welcome.
• Applicants with no BPO experience may still apply if they have at least 6 months of customer-facing experience.
• Basic computer skills and ability to multitask
• Willing to work onsite in Malate, Manila and on shifting schedules

LOCATION

Malate, Manila (Onsite Only)

Sites Available

• Alabang
• Manila
• Makati
• Pasay
• Parañaque
• Taguig

ABOUT US

We are looking for a Chat Support/Non-Voice in Malate, Manila. This is a great opportunity to build your career in technical support while strengthening your troubleshooting, communication, and customer service skills in a supportive and growth-focused environment.

APPLY NOW

Start your career as a Chat Support/Non-Voice. If you are looking for competitive pay, paid training, and excellent career growth opportunities, we encourage you to apply today.

Pay: Up to Php27,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Free parking
• Health insurance
• On-site parking
• Paid training
• Pay raise

Work Location: In person