Chat Support Representative | Fixed Weekends Off

Why Work With UsCompetitive Compensation & Benefits

• Up to ₱27,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and development programs
• Clear career growth opportunities
• 13th Month Pay
• Government-mandated benefits

Supportive Workplace Culture

• Collaborative and team-oriented work environment
• Coaching, mentorship, and continuous feedback
• Employee recognition programs
• Opportunities for long-term career development
• Inclusive workplace that supports learning and growth

Key Responsibilities

• Respond to customer inquiries through live chat and other non-voice communication channels.
• Assist customers with account-related concerns, orders, product information, and service requests.
• Provide accurate, professional, and timely written responses.
• Resolve customer concerns while maintaining a high level of customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Handle multiple customer conversations simultaneously while maintaining service quality.
• Meet quality assurance, productivity, and customer satisfaction targets.

Requirements

• High School or Senior High School graduate (College undergraduate or graduate is an advantage)
• Good English written communication skills
• Basic computer knowledge and typing skills
• Strong customer service and problem-solving skills
• Ability to multitask and manage multiple chat conversations
• Willing to work onsite in Malate, Manila
• Willing to work on a shifting schedule

LocationPrimary Site

• Malate, Manila (Onsite)

Other Available Sites

• Alabang
• Makati
• Manila
• Parañaque
• Pasay
• Taguig

Pay: Php17,000.00 - Php27,000.00 per month

Benefits:

• Company Christmas gift
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person