Chat Support Sales Agent

About Amare Group

Amare Group builds consumer goods brands designed for the Philippine market — products meant to solve real problems and work as intended in real conditions.

We do not rely on hype or shortcuts. We rely on execution, accountability, and consistency. Every brand we build has to earn credibility over time, which means the person handling a customer’s first message is handling the brand itself.

How we hold ourselves, in every seat including this one:

• We take responsibility for outcomes
• We communicate clearly and honestly
• We move with urgency while protecting trust
• We build for durability, not quick wins

Our teams work across product, operations, brand, and execution. If you want work where you can see the impact of what you build, this is that kind of company.

Why You’ll Love This Role

This is a sales job that happens in a Facebook inbox, and your paycheck moves with how well you close.

We’re a local Philippine company selling directly to Filipino customers on Facebook — and you’ll do it from home. No cold calls, no robotic scripts, no foreign accounts at 3 AM. Customers come to us already interested. They comment “How much po?”, they message “Available pa po?” — and your job is to turn that curiosity into a confirmed order before they scroll away.

What that means for the right person:

• Warm leads, not cold ones. Ads bring the traffic. You bring the close.
• A real scoreboard. You see your numbers daily. So does everyone else.
• Commission on what you close. Your base is guaranteed; the rest follows your results.
• Strategy is part of the job. Which customer to answer first, when to push the bundle, when to let a bad lead go — these calls are yours to make.
• A team that plays to win. We celebrate the top closer every week. We also help the person at the bottom climb.

If you’ve ever looked at a leaderboard and wanted your name at the top, you’ll fit right in here.

What You’ll Actually Do

Your shift is a queue of buyers, and you work it from first reply to confirmed order.

• Own the inbox. Reply to Facebook messages fast — speed is the biggest reason a lead buys from us instead of the competitor two posts down.
• Work the comments. Every “PM sent po” and “Price?” under an ad is a lead. Answer publicly, pull them into DM, close them there.
• Qualify in seconds. Figure out what they actually need, what they can spend, and whether they are ready today.
• Handle the objections. “Ang mahal naman.” “Legit ba kayo?” “Isipin ko muna.” You will hear all three every day. Good agents have an answer ready for each.
• Upsell and bundle. A customer buying one item is a customer who can be shown two. Average order value is part of your score.
• Confirm the order properly. Complete address, contact number, COD versus prepaid, delivery expectation — clean orders mean fewer returns and bigger commission.
• Follow up on the almosts. The lead who said “mamaya na lang” is money sitting on the table. Chase it.
• Log everything. Orders, chats, and outcomes go into the tracker so your numbers are yours to prove.
• Feed intel back to the team. You hear what customers complain about and what they ask for before anyone else does. Say it out loud in the team huddle.

Who We’re Looking For

Must-haves

• At least 2 years of college completed
• Proven sales experience — you have closed before and can talk about your numbers
• Previous experience in chat support, online selling, live selling, or a call center sales account
• Familiarity with Facebook Page Inbox, Meta Business Suite, or Marketplace selling
• Experience with COD workflows and Philippine courier services
• Background in e-commerce platforms such as Shopee, Lazada, or TikTok Shop
• Fast, accurate typist who can hold several conversations at once without dropping any
• Quick thinker — you read a customer’s message and know your next move immediately
• Genuinely good at conversation, building rapport in writing in both Filipino and English
• Efficient and self-managing — you work a queue without being chased
• Competitive and money-motivated, and honest about it
• Reliable internet and your own working computer, plus a quiet place to work
• Able to work shifting schedules including weekends and peak sale events
• Emotionally steady with difficult customers — you stay professional when they are not

Nice-to-have

• Personal experience running your own online selling page — we count that

Let’s Be Honest With Each Other

This role is a great fit for some people and the wrong fit for others. It may not be for you if:

• You are new to sales, or looking for a role to “gain experience” — we need someone who can sell from day one
• You want a quiet job where nobody looks at your numbers
• You are uncomfortable asking a customer to buy
• You need a fixed Monday-to-Friday, nine-to-five schedule
• You take rejection personally — you will be ignored and ghosted daily
• You want the commission without the target that comes attached to it

Still nodding along? Then we’d really like to meet you.

Pay: Php17,000.00 - Php18,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Pay raise
• Work from home

Work Location: Remote