Chat Support Specialis

Role Description The Chat Support Specialist will provide prompt, accurate, and professional support to clients and internal teams via online chat and related digital channels. Day-to-day responsibilities include responding to inquiries about legal services, capturing and clarifying client requirements, and routing queries to the appropriate legal professionals in a timely manner. The role also involves troubleshooting basic technical or access issues related to online platforms, documenting interactions, and maintaining up-to-date knowledge of the firm’s services and procedures. Collaboration with colleagues to improve chat workflows, FAQs, and support resources is expected. This is a part-time, hybrid role based in Dubai, United Arab Emirates, with a combination of on-site work and approved work-from-home arrangements.

Qualifications

• Strong Customer Support and Technical Support skills to assist clients and colleagues through chat and digital channels.
• Solid Troubleshooting and Analytical Skills to diagnose issues, identify root causes, and propose effective solutions.
• Excellent Communication skills, including clear written English; Arabic proficiency is an advantage.
• Comfort working with online chat platforms, CRM systems, and basic office software; ability to learn new tools quickly.
• Previous experience in customer service, helpdesk, or chat support, preferably in professional services or legal environments.
• Ability to manage multiple conversations, maintain confidentiality, and follow structured procedures and documentation standards.
• High level of professionalism, attention to detail, and commitment to responsive, client-focused service.
• Relevant diploma or bachelor’s degree in business, IT, communications, or a related field is beneficial.