Chat Support Specialist

Chat Support Specialist at Toolad Location: United States — 100% Remote

Job Type: Full Time

Salary: $46,500 - $54,000 per year

The Role Toolad has an opening for a Chat Support Specialist supporting advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting. The person in this role will help customers resolve questions and service issues through clear, timely support. This full-time position is 100% remote and open to candidates throughout the United States.

What You'll Do

• Respond to written support requests involving advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting and provide clear, accurate information using approved email, chat, or ticketing tools in the Chat Support Specialist role at Toolad.
• Review account or request details and document each interaction with complete notes and next steps as part of the Chat Support Specialist role at Toolad.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across creative advertising and campaign work in this Chat Support Specialist position.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Toolad team as part of Chat Support Specialist work.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting creative advertising and campaign work in the Chat Support Specialist role at Toolad.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Chat Support Specialist responsibilities at Toolad.

What You Bring

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Chat Support Specialist opening at Toolad.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

Work Details

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $46,500 - $54,000 per year

Apply Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.