Chatbot Content Developer

Chatbot Content Developer

Toronto, ON (Onsite)

Full Time

Key Roles & Responsibilities

• Review, analyze, and improve technical documentation used as chatbot knowledge sources.

• Convert Confluence content into Markdown and documentation-as-code formats.

• Use GitHub Copilot and AI tools to improve documentation quality and structure.

• Develop and enhance automation scripts for content conversion and migration.

• Maintain documentation in Git/Bitbucket repositories.

• Collaborate with engineering and DevOps teams to improve chatbot knowledge sources.

• Resolve documentation issues related to formatting, links, images, and metadata.

• Create standards, templates, and best practices for documentation management.

Key Skillsets

• 5+ Yrs of strong scripting & automation experience - Python (preferred) or Java development experience.

• Experience working with Markdown documentation and Git-based repositories.

• Experience with Confluence administration, content organization, page structures, and migrations.

• Experience working with Git, GitHub, Bitbucket, or similar SCM platforms.

• Experience creating automation scripts and content transformation utilities.

• Hands-on experience with GitHub Copilot or AI-assisted development tools.

• Understanding of developer documentation and documentation-as-code practices.

• Experience with CI/CD and DevOps concepts is desirable.

• Exposure to Backstage, TechDocs, or documentation portals is a plus.

• Strong written communication and documentation skills.