Chatbot Content Developer - Python/Java, AI

Chatbot Content Developer - Python/Java, AI

Toronto-5 Days WFO

Key Roles & Responsibilities

• Review, analyze, and improve technical documentation used as chatbot knowledge sources.
• Convert Confluence content into Markdown and documentation-as-code formats.
• Use GitHub Copilot and AI tools to improve documentation quality and structure.
• Develop and enhance automation scripts for content conversion and migration.
• Maintain documentation in Git/Bitbucket repositories.
• Collaborate with engineering and DevOps teams to improve chatbot knowledge sources.
• Resolve documentation issues related to formatting, links, images, and metadata.
• Create standards, templates, and best practices for documentation management.

Key Skillsets

• 5+ years of strong scripting and automation experience – Python (preferred) or Java development experience.
• Experience working with Markdown documentation and Git-based repositories.
• Experience with Confluence administration, content organization, page structures, and migrations.
• Experience working with Git, GitHub, Bitbucket, or similar SCM platforms.
• Experience creating automation scripts and content transformation utilities.
• Hands-on experience with GitHub Copilot or AI-assisted development tools.
• Understanding of developer documentation and documentation-as-code practices.
• Experience with CI/CD and DevOps concepts is desirable.
• Exposure to Backstage, TechDocs, or documentation portals is a plus.
• Strong written communication and documentation skills.