Lumina Datamatics
Chatbot_ Interactive Voice Response Specialist
Skills
10 days ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
14 October 2026
What they need
Role & responsibilities
- Review chatbot conversation logs and IVR call recordings.
- Identify defects such as incorrect responses, misleading information, broken flows, escalation failures, or compliance gaps.
- Analyze recurring issues and highlight patterns in bot or IVR performance.
- Validate ML-flagged conversations and confirm defect accuracy.
Preferred candidate profile
Ready to do 5 days' Work from Office (Andheri East)
Ready to work as per US timeline
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