Check-In Agent

Job Summary: Speedy Cash is hiring a Check-In Agent to provide professional customer service and support daily front-counter operations. This role assists customers with check-in procedures, verifies information and documentation, processes approved service requests, and helps maintain an organized and secure customer service environment. Common Job Roles

• Check-In Agent
• Customer Service Agent
• Front Counter Associate
• Customer Service Representative
• Financial Services Associate

Key Responsibilities

• Greet customers and provide friendly, professional service.
• Assist customers with check-in procedures and service requests.
• Verify customer information and required documentation.
• Process approved transactions and service requests accurately.
• Explain basic service procedures and answer customer questions.
• Maintain accurate customer and transaction records.
• Handle customer concerns and refer complex issues to management.
• Maintain a clean, organized, and secure front-counter area.
• Follow cash-handling, privacy, security, compliance, and company procedures.
• Perform additional customer service and administrative duties assigned by management.

Requirements

• Previous customer service, cashier, retail, banking, or financial services experience is an asset but not required.
• Strong communication and interpersonal skills
• Basic math and computer skills
• Excellent attention to detail and accuracy
• Ability to handle customer information professionally and confidentially
• Reliable, professional, and customer-focused

Preferred Skills

• Experience with POS, payment, or customer service systems
• Strong customer service and problem-solving abilities
• Good organizational and recordkeeping skills
• Ability to follow detailed procedures and compliance requirements
• Strong teamwork and communication skills

About the Company: Speedy Cash provides consumer financial services focused on convenient and accessible customer support. The company emphasizes professional service, responsible transaction processing, customer convenience, security, and efficient branch operations.

Pay: $20.00 - $25.00 per hour

Expected hours: 45.0 per week

Work Location: In person