Chief Concierge

VACANCY: CHIEF CONCIERGE

Location: Lagos, Nigeria
Employment Type: Full-Time

About the Role

We are seeking a professional, personable, highly organised, and service-oriented Chief Concierge to oversee the concierge function and ensure an exceptional experience for guests, clients, residents, and visitors.

The successful candidate will serve as a key point of contact for guests, providing personalised assistance, coordinating requests, resolving issues, and ensuring that all concierge services are delivered efficiently and to the highest standard.

The role also involves supervising the concierge team, coordinating with other departments, and maintaining strong relationships with external service providers and business partners.

Key Responsibilities

• Oversee the day-to-day operations of the Concierge function.
• Provide a warm, professional, and personalised experience to guests, clients, residents, and visitors.
• Manage guest requests, enquiries, reservations, transportation, bookings, recommendations, and other concierge services.
• Supervise, guide, and coordinate the concierge team to ensure excellent service delivery.
• Ensure all guest requests are properly recorded, followed up, and resolved promptly.
• Liaise with Operations, Housekeeping, Security, Maintenance, Front Office, and other relevant departments to ensure seamless guest experiences.
• Build and maintain strong relationships with external vendors, service providers, restaurants, transport companies, event providers, and other relevant partners.
• Handle guest complaints and service-related issues professionally and ensure timely resolution.
• Anticipate guest needs and proactively provide appropriate assistance and recommendations.
• Maintain up-to-date knowledge of local attractions, restaurants, entertainment, events, transportation, and other relevant services.
• Ensure compliance with the Company’s service standards, procedures, and operational policies.
• Monitor the quality and consistency of concierge services and recommend improvements where necessary.
• Prepare reports on concierge activities, guest feedback, complaints, and service performance.
• Train and mentor concierge team members on service standards, communication, professionalism, and guest handling.
• Maintain accurate records and confidentiality of guest and client information.
• Support Management with special guest arrangements, VIP services, corporate events, and other assignments as required.

Requirements

• Bachelor’s Degree, HND, or relevant qualification in Hospitality Management, Tourism, Business Administration, or a related field.
• 4–7years’ relevant experience in Concierge Services, Hospitality, Guest Relations, Front Office, Customer Service, or a similar role.
• Previous supervisory or team-lead experience is highly desirable.
• Excellent communication, interpersonal, and customer service skills.
• Strong knowledge of hospitality and guest service standards.
• Excellent problem-solving and conflict-resolution abilities.
• Strong organisational and multitasking skills.
• Ability to remain calm, professional, and courteous under pressure.
• Good knowledge of Lagos and key lifestyle, hospitality, entertainment, dining, and transportation services will be an advantage.
• Proficiency in Microsoft Office and relevant hospitality/guest management systems.
• Strong attention to detail and excellent follow-up skills.
• Ability to work flexible hours, including weekends, public holidays, and evenings when required.

Work Location: In person