Chief Concierge

Viceroy Hotels:

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Overview:

Viceroy Hotels is returning to New York City with the opening of Viceroy Park Avenue in December 2026! Located in the heart of Manhattan's NoMad neighborhood, this highly anticipated luxury hotel represents an exciting new chapter for the globally recognized, design-forward hospitality brand. We are seeking motivated, hospitality-driven professionals who are passionate about delivering exceptional guest experiences. This is a unique opportunity to be part of a pre-opening team, helping establish the property's culture, service standards, and operational excellence from day one.

We are seeking a Chief Concierge to join our team. The Chief Concierge is responsible for delivering highly personalized, intuitive, and memorable service to guests while maintaining exceptional knowledge of the city, luxury travel, dining, entertainment, theater and cultural experiences. Building meaningful relationships with guests, anticipating needs, and curating unique experiences that reflect the hotel's luxury lifestyle brand standards.

Responsibilities:

General Responsibilities include but not limited to:

• Lead the daily operations of Concierge department ensuring services are delivered in accordance with brand standards.
• Maintain detailed knowledge of local attractions, dining venues, shopping, cultural events, theater, nightlife, wellness offerings, and transportation options.
• Develop and maintain relationships with local businesses, vendors, tourism organizations, and community partners.
• Monitor guest requests and ensure timely fulfillment through effective communication and follow-through.
• Manage concierge systems, guest preference databases, and service tracking tools.
• Coordinate restaurant reservations, transportation, entertainment, special events, and bespoke itineraries.
• Identify opportunities to enhance guest experiences through curated experiences
• Ensure compliance with hotel policies, brand standards, and safety procedures.
• Maintain accurate records of guest interactions, preferences, and service arrangements

Qualifications:

Desired Qualifications:

• Minimum 5 years of luxury hotel concierge experience, including supervisory experience in a luxury, lifestyle hotel.
• Strong knowledge of the local market, including dining, entertainment, transportation, arts, and cultural attractions.
• Proven ability to provide highly personalized guest service in a luxury hospitality environment.
• Excellent verbal and written communication skills. Multilingual abilities a plus
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office and hotel management systems.
• Ability to work flexible schedules, including evenings, weekends, and holidays

Benefits:

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
  401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

Posting Date:

This job opening was posted on September 25, 2026 and will remain open for at least 75 days.