Chief Concierge

Chief Concierge

Saint Haven is seeking an exceptional Chief Concierge to lead the delivery of an extraordinary, highly personalised service experience for our Ultimate members.

We are looking for a concierge professional who understands service at the highest level — someone from the world of luxury hotels, private clubs or VIP hospitality, ideally with Les Clefs d’Or experience or credentials, who has built their career around making the seemingly impossible possible.

This is a highly visible, hands-on leadership role requiring exceptional discretion, judgement, connections and attention to detail. You will know your members personally, anticipate what they need before they ask and lead a Concierge team that delivers service that is intuitive, effortless and memorable.

About Saint Haven

Saint Haven is a private club bringing together health, performance, recovery, longevity, hospitality and genuine human connection.

Combining cutting-edge science and technology with ancient practices, extraordinary design and six-star service, Saint Haven is creating an entirely new category of private club in Australia.

The Role

Reporting to the Deputy General Manager, you will:

• Lead, mentor and develop the Concierge team, setting an uncompromising standard for service
• Personally build trusted relationships with Ultimate members, understanding their individual preferences, routines and expectations
• Anticipate member needs and proactively create highly personalised experiences
• Manage complex and unique requests with creativity, discretion and exceptional follow-through
• Cultivate an outstanding network across Melbourne’s luxury hotels, restaurants, events, travel, entertainment and lifestyle landscape
• Build trusted relationships with premium partners and suppliers to provide members with exceptional access and experiences
• Maintain a highly visible presence within the Club and act as a trusted point of contact for members
• Oversee member requests, reservations, special occasions, preferences and follow-ups
• Handle sensitive member matters and service recovery with confidence, warmth and discretion
• Continuously elevate the Concierge offering and establish service rituals and standards synonymous with Saint Haven

About You

You will bring:

• Significant experience within luxury five-star hotels, private clubs, VIP guest relations or an exceptional concierge environment
• Les Clefs d’Or membership, experience or exposure highly regarded
• A genuine concierge mindset — resourceful, connected and energised by finding a way to deliver exceptional outcomes
• An established network across Melbourne’s luxury hospitality, dining, entertainment and lifestyle landscape
• Experience leading and developing high-performing service teams
• Exceptional communication skills and the ability to build trusted relationships with high-profile and high-net-worth individuals
• Impeccable discretion, emotional intelligence and professional judgement
• Outstanding attention to detail, organisation and follow-through
• A natural ability to anticipate needs and remember the details that make service feel genuinely personal

This is a rare opportunity for an accomplished concierge professional to define the service culture of Saint Haven and create a level of personalised member experience comparable with the world’s finest hotels and private clubs.