Chief Concierge

Essential Duties and Responsibilities

• Experienced in leading the concierge team in delivering exceptional concierge services, bell services, airport services and driveway services.
• Possess a high degree of familiarity in connection with hotel services and facilities, tours, transportation and restaurant recommendations.
• Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishment.
• Continuously strive for new thoughts and ideas to improve and strengthen the Concierge team, up-date standard operating procedures and implement them.
• Handle any guest problems or complaints in an understanding and hospitable manner and ensure they are resolved and followed through.
• At all times strive to represent Rosewood Hong Kong in most professional, courteous and efficient manner.

Requirements

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage.
• Minimum 4-5 years’ relevant working experience in a sizeable luxury hotel, with at least 2 years in similar capacity.
• Active membership in Les Clefs d'Or is advantageous.
• Proficiency in English, Putonghua and Cantonese is essential.
• Proven managerial abilities in people management, strategic planning and problem solving.
• High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills.