Chief Data Officer / Data Governance

A Chief Data Officer (CDO) is responsible for developing and executing an organizational data strategy.

Key highlights of the role are listed below (purely indicative and not limiting):

Enterprise Data Strategy & Governance

• Develop and lead the enterprise-wide data strategy in alignment with business priorities and long-term digital goals.
• Define a prioritization framework to drive cross-functional data initiatives across the organization.
• Collaborate with business units to identify data needs and translate them into strategic data initiatives.
• Establish robust data governance frameworks, policies, and standards to ensure data quality, integrity, and accessibility.

Data Privacy, Protection & Compliance

• Collaborate with the CISO, Legal, Compliance, and Risk teams to ensure adherence to data protection and privacy regulations (RBI, SEBI, DPDP, etc.).
• Lead the organizations data privacy program, including policy development and breach response protocols.
• Oversee accurate and timely regulatory reporting based on validated and compliant data sources.

Data Architecture & Management

• Build and manage the data architecture and infrastructure, including data lakes, warehouses, and master data systems, GEP
• Ensure secure, scalable, and efficient data storage, access, and sharing across the enterprise.
• Monitor and enforce compliance with internal data policies and external regulatory requirements.

Analytics, BI & Advanced Use Cases

• Drive adoption of advanced analytics (AI/ML) across customer lifecycle acquisition, credit underwriting, collections, fraud, and portfolio management.
• Enable real-time dashboards and business intelligence reporting for operational and strategic decision-making.
• Promote the use of analytics for customer segmentation, CLTV, and personalized engagement strategies.
• Build scalable data architecture including data lakes, data warehouses, and a unified Single Customer View (SCV).

Vendor & Third-Party Data Management

• Partner with CIO for data architecture modernization and API integration across partners (AUA/KUA, credit bureaus), etc.
• Periodically evaluate vendor platforms for data lineage, encryption, and audit capabilities.

Cross-Functional Collaboration & Advisory

• Act as a strategic advisor to business units on data-driven initiatives and prioritization.
• Partner with internal stakeholders (Risk, IT, Product, Credit, Marketing, Operations, Compliance) to embed data into core processes and decision-making.
• Establish and manage external data partnerships and co-develop data products where applicable.

Leadership & Capability Building

• Build and lead a high-performing data organization comprising data scientists, data engineers, analysts, and governance professionals.
• Foster a data-driven culture by improving data literacy across functions and leadership teams.
• Champion change management initiatives to support enterprise-wide data transformation.