Chief Digital Officer

This could be out of NYC or Boston - North East Corridor

We are seeking an innovative and commercially minded Chief Digital Officer (CDO) to lead and accelerate digital transformation across a high-growth, private equity-backed consumer company. This executive leadership role will be responsible for defining and executing a digital strategy that enhances customer engagement, fuels revenue growth, strengthens omnichannel capabilities, and drives operational excellence across the organization.

The ideal candidate will bring a unique blend of consumer-centric thinking, digital expertise, and transformational leadership to help scale the business, unlock new growth opportunities, and create differentiated customer experiences in an increasingly digital marketplace. This executive will play a critical role in creating value, accelerating growth, and supporting the organization's long-term strategic objectives.

Key Responsibilities:

Digital Strategy & Growth

• Develop and execute a North America digital strategy aligned with the company's aggressive growth objectives.
• Drive enterprise-wide digital transformation initiatives across marketing, e-commerce, customer experience, operations, and technology.
• Identify and implement innovative technologies that enhance revenue growth, customer acquisition, retention, and operational efficiency.
• Establish a multi-year digital roadmap that supports business scalability and market expansion.
• Partner with the executive team to identify new digital business models, revenue streams, and growth opportunities.

Omnichannel Customer Experience:

• Lead the evolution of seamless omnichannel customer experiences across digital and physical touchpoints.
• Enhance customer engagement through digital platforms, personalization, loyalty initiatives, and emerging technologies.
• Utilize customer insights and analytics to improve acquisition, retention, and lifetime value.
• Drive continuous optimization of digital journeys and customer-facing platforms.
• Champion a consumer-first approach across all digital initiatives.

E-Commerce & Digital Revenue

• Oversee digital commerce strategy and performance across direct-to-consumer and marketplace channels.
• Collaborate with commercial and marketing teams to drive online sales growth and improve conversion rates.
• Identify opportunities to leverage artificial intelligence, automation, and advanced analytics to accelerate business performance.
• Optimize digital marketing technology, personalization, and customer engagement capabilities.

Leadership & Team Management

• Lead and mentor a high-performing team of digital, product, technology, analytics, and customer experience professionals.
• Build a culture of innovation, agility, accountability, and continuous improvement.
• Attract, develop, and retain top digital talent.
• Foster strong collaboration across marketing, sales, operations, finance, and technology teams.
• Serve as a strategic advisor to the executive leadership team and Board as needed.

Data, Analytics & Innovation

• Champion a data-driven culture across the organization.
• Develop advanced analytics capabilities that generate actionable consumer and business insights.
• Implement measurement frameworks and KPIs to track digital investment and performance.
• Drive innovation through emerging technologies, including artificial intelligence, machine learning, automation, and predictive analytics.
• Ensure data governance, privacy, and security standards are maintained across digital platforms.

Operational Excellence

• Improve business processes through automation and digital enablement.
• Evaluate and prioritize technology investments to maximize return on investment.
• Partner with technology leaders to modernize platforms, systems, and digital infrastructure.
• Drive efficiencies that support continued organizational growth and scale.

Qualifications

• Bachelor's degree required.
• 15+ years of progressive leadership experience in digital transformation, digital commerce, technology, customer experience, or related functions.
• Senior executive leadership experience driving digital strategy, innovation, business transformation, and growth.
• Proven track record driving digital growth and transformation within a high-growth consumer-facing organization.
• Deep understanding of digital commerce, consumer engagement, customer experience, marketing technology, analytics, and emerging technologies.
• Demonstrated success leading large-scale transformation initiatives with measurable business impact.
• Experience building and managing high-performing, cross-functional teams.
• Strong commercial acumen with the ability to translate digital investments into revenue growth and customer value.
• Excellent communication, stakeholder management, and executive leadership skills.
• Experience working within a private equity-backed environment is preferred.

What Success Looks Like:

Within the first 12-24 months, the successful candidate will:

• Establish and execute a comprehensive North America digital growth strategy.
• Accelerate digital revenue and customer acquisition.
• Deliver a world-class omnichannel customer experience.
• Increase customer engagement, retention, and lifetime value through data-driven personalization.
• Scale digital capabilities, platforms, and teams to support continued business growth.
• Enhance organizational efficiency through automation and digital innovation.
• Position the company as a recognized digital leader within the consumer sector.
• Create meaningful enterprise value in support of the company's strategic growth objectives.

Compensation & Equity

The company offers a highly competitive executive compensation package, including base salary, annual performance bonus, comprehensive benefits, and a meaningful long-term equity participation program. This role provides a unique opportunity to share directly in the value creation of a rapidly growing, private equity-backed business.

Opportunity

This is a unique opportunity to join a high-growth, private equity-backed consumer company at a pivotal stage of its evolution and play a critical role in shaping its digital future. The successful candidate will have significant visibility with executive leadership, meaningful influence on enterprise strategy, and the opportunity to create substantial long-term value through both business performance and equity participation.