Chief Executive: Short-Term Administration | Centurion | Permanent

Designation:

Chief Executive: Short-Term Administration | Centurion | Permanent

Category:

Strategy

Job Level:

Top Management

Posted by:

PSG Financial Services

Posted on:

22 Oct 2026

Reference Number:

POS01886

Closing date:

20-Nov-2026

Position Type:

Permanent

Location:

Centurion Hall Street

Overview:

VACANCY | CHIEF EXECUTIVE: SHORT-TERM ADMINISTRATION | CENTURION | PERMANENT

PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.

Job description:

The Chief Executive: Short-Term Administration is accountable for the strategy, profitability, service delivery and governance of PSG’s short-term administration business. The role leads the centralisation and optimisation of administration, claims and underwriting functions, drives growth and retention of business placed on the platform, and ensures that operational, regulatory, binder insurer and Treating Customers Fairly (TCF) obligations are consistently met.

The incumbent leads a senior management team, owns the divisional budget and operating model, and partners closely with insurers, advisors, strategic partner, and PSG divisional executives to deliver a sustainable, scalable administration platform.

Responsibilities:

• Prepare and implement operational and strategic plans for the STA business.
• Manage and ensure the sustainable profitability of PSG Administration.
• Deliver on new business and conversion targets.
• Drive organic growth through renewals and endorsements, and retention of existing business.
• Manage expenses within the approved budget.
• Grow the volume and profitability of business placed on the platform.

Clients

• Ensure complaints from brokers and insurers are resolved timeously and to a satisfactory outcome.
• Embed and evidence compliance with TCF principles across all client-facing processes.
• Build and maintain relationships with insurers, advisors, strategic partners, and internal stakeholders.

Business processes

• Centralise administration, claims and underwriting functions across the platform.
• Maintain turnaround times on requests in line with agreed priorities and project deliverables.
• Manage and improve service providers and internal service level agreements (SLAs).
• Implement and maintain a workflow system to manage service delivery and drive continuous process improvement.
• Monitor and improve operational systems and enhance the client digital experience.
• Deliver successful implementation of group and strategic projects (for example platform, POPIA and data initiatives).
• Report to executive management and governance forums as required.

Leadership and people management

• Build and lead a strong, capable management team.
• Own succession planning and talent management for the division.
• Advise, monitor and develop the management team, including performance management and development plans.
• Drive adoption of relevant incentive schemes and align team KPIs to business objectives.
• Ensure PSG people policies, employment equity commitments and transformation targets are applied consistently.

Minimum requirements:

• Relevant bachelor’s degree in commerce, Business, Insurance, Engineering, Information Systems or a related field
• 10+ years' experience in a complex operational, administration, processing or technology-led environment, of which at least 5 years at senior leadership or executive level
• Proven track record of managing profit and loss, budgets and operational efficiency at scale
• Demonstrated experience leading and developing senior management teams
• Demonstrated experience in operating model design, process re-engineering, automation, or large-scale systems or platform implementation
• Fully computer literate (MS Office)

Advantageous:

• Experience in short-term insurance, insurance administration or binder arrangements
• Knowledge of short-term insurance products and technical aspects
• Existing FSCA Key Individual approval

Competencies required:

• Strategic orientation
• Management skills and leadership skills
• Technology and digital orientation
• Analytical and data-driven decision-making
• Product, policy and systems knowledge, or the demonstrated ability to acquire short-term insurance product and regulatory knowledge (FAIS, TCF, POPIA) within an agreed period
• Communication skills, oral and written
• Interpersonal relations and building and maintaining relationships
• High stress tolerance
• Commercial acumen and cost management
• Results orientation and accountability

How to apply:

Candidates interested must apply on the PSG Careers website https://www.psg.co.za OR browse vacancies https://bit.ly/3bD2iAk by no later than 20 November 2026. By submitting your application, you are giving PSG Financial Services implicit consent to the storage and processing of your personal information. If you are not contacted within 2 weeks of your application, please accept that your application was unsuccessful.