Chief Operating Officer

Key Responsibilities

Board & Enterprise Leadership

• Report directly to the Board of Directors on operational performance, financial health, risk exposure, and progress against strategic priorities.
• Act as a trusted operating partner to the Board and CEO/Founders, translating strategic direction into executable operating plans.
• Own the enterprise operating rhythm board reporting packages, quarterly business reviews, KPI dashboards, and annual operating plans.
• Represent operations in board meetings, investor updates, and key stakeholder discussions as required.

Cross-Vertical Operations Management

• Provide unified operational leadership across Finance, IT, TM, and TA Managed Services, ensuring each vertical operates efficiently while contributing to shared enterprise goals.
• Standardize processes, reporting, and governance across verticals to ensure consistency, quality, and compliance enterprise-wide.
• Identify synergies and shared-services opportunities across business lines to improve efficiency and reduce operational redundancy.
• Lead org-wide capacity planning, resource allocation, and prioritization across competing business demands.

Finance

• Partner closely with Finance leadership on budgeting, forecasting, cash flow management, and P&L accountability across all verticals.
• Ensure robust financial controls, reporting accuracy, and audit readiness.
• Support the Board and CEO with financial modeling and scenario planning for growth, investment, and resourcing decisions.

Information Technology (IT)

• Oversee IT infrastructure, systems architecture, cybersecurity posture, and digital transformation initiatives.
• Ensure technology investments (ERP, HRIS, ATS, CRM, and related platforms) support scalability across all business verticals.
• Drive automation and systems integration to improve operational efficiency and data visibility across the organization.

Talent Management (TM)

• Own enterprise-wide talent management strategy, including performance management, succession planning, leadership development, and employee engagement.
• Build scalable people processes and a strong leadership bench across all verticals.
• Champion a high-performance, accountable culture aligned to company values.

Talent Acquisition (TA) Managed Services

• Oversee delivery of the TA Managed Services line of business, ensuring SLAs, quality benchmarks, and client/stakeholder satisfaction targets are consistently met.
• Drive operational excellence, cost efficiency, and scalability within the managed services delivery model.
• Partner with delivery leadership to strengthen client relationships, service quality, and growth of the TA managed services portfolio.

People & Organizational Leadership

• Build, mentor, and lead a high-performing leadership team across each vertical, fostering collaboration and shared accountability.
• Establish clear goals, KPIs, and accountability structures across all functions reporting into the COO.
• Champion a culture of operational discipline, continuous improvement, and cross-functional collaboration.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, or a related field; MBA or equivalent advanced degree preferred.
• 12–15+ years of progressive operations leadership experience, including at least 5 years in a COO, VP of Operations, or General Manager capacity.
• Demonstrated success managing multiple, diverse business verticals simultaneously — ideally spanning Finance, IT, HR/Talent, and/or managed services or staffing operations.
• Strong command of financial operations, including budgeting, forecasting, and P&L management.
• Experience overseeing IT strategy, systems, and technology-enabled operations.
• Direct experience in Talent Management and/or Talent Acquisition, ideally within a managed services, RPO, or staffing environment.
• Proven track record reporting to, and working directly with, a Board of Directors or senior executive/board stakeholders.
• Excellent executive communication, stakeholder management, and cross-functional leadership skills.
• Strong analytical and strategic thinking capabilities, with a bias toward data-driven decision-making.
• Experience operating in fast-paced, growth-oriented, or private equity–backed environments is a strong plus.

What Success Looks Like

• Finance, IT, TM, and TA Managed Services operate as a cohesive, well-governed organization with shared standards and clear accountability.
• The Board receives timely, accurate, and actionable reporting on operational and financial performance.
• Each vertical hits its operating targets while contributing to enterprise-wide efficiency and growth.
• A strong, engaged leadership bench is in place across all functions reporting to the COO.