Chief Operating Officer

Role & responsibilities :

Key Responsibilities

1. Delivery Leadership & Execution Excellence

• Own end-to-end project delivery ensuring timelines, scope, quality, and margin targets are achieved.
• Drive structured execution through PMO governance and standardized operational frameworks.
• Establish and continuously improve a Quality Management System (QMS) aligned with global standards.
• Improve delivery predictability, operational efficiency, and execution consistency.
• Optimize delivery economics through cost control, resource utilization, and deployment efficiency.

2. Operational Scaling & Delivery Architecture

• Build scalable operational models to support growth across industries and geographies.
• Transition delivery models from customized execution to repeatable, scalable deployments.
• Ensure strong implementation readiness, resource alignment, and delivery consistency.

3. Vendor & Field Operations Management

• Lead vendor performance management across hardware, data operations, annotation, and deployment partners.
• Establish robust vendor governance frameworks and performance scorecards.
• Drive field service excellence through strong SLAs, rapid issue resolution, and customer-focused support operations.

4. Scope & Governance Management

• Own project scope governance and change management processes.
• Control scope creep and protect delivery profitability.
• Implement structured workflows for milestone management and change requests.

5. Operational Performance & Metrics

• Build a strong data-driven operational culture through dashboards and performance tracking.
• Drive visibility across delivery timelines, operational efficiency, margins, resource utilization, and customer satisfaction.
• Lead operational revie

Key Skills Required

• Strategic Execution & Systems Thinking
• Operations Leadership & Process Excellence
• Vendor Negotiation & Supply Chain Optimization
• Change Management & Cross-Functional Leadership
• Financial Acumen (Margin Control & Resource Optimization)
• PMO Governance & Delivery Management
• Quality Management Systems (QMS)
• Data-Driven Decision Making & Operational Analytics

Technology Exposure

Experience with tools/platforms such as:

• ClickUp / Enterprise PMO Platforms
• Power BI / Looker / MIS Dashboards
• ERP / CRM Systems

Success Metrics (KPIs)

The successful candidate will be measured on:

• On-Time Delivery Performance
• Milestone Adherence Across Projects & Support Services
• Margin Protection & Scope Governance
• Reduction in Delivery Cycle Time
• Vendor Performance & SLA Compliance
• Operational Efficiency & Delivery Scalability
• Customer Satisfaction & Operational Visibility

Leadership Competencies

We are looking for leaders who demonstrate:

• Accountability
• Innovation
• Customer Centricity
• Collaboration
• Strong Leadership & Execution Ownership