Chief Operating Officer

Job Title:

COO

Reports To:

CEO / Adina Reyter

Status:

Full-Time

Location:

Los Angeles, CA (Sherman Oaks, On-Site)

About Adina Reyter

Established in 2001, Adina Reyter is a leading luxury jewelry brand known for timeless, meaningful, and wearable designs.

As the company enters its next stage of growth, we are looking for an experienced Chief Operating Officer to strengthen our operational foundation, build scalable systems and teams, and help take the business to the next level.

Position Overview

Adina Reyter is seeking a Chief Operating Officer (COO) to serve as a strategic and operational partner to the CEO and help lead the company through its next stage of growth. This hands-on leader will oversee operations, inventory, production, supply chain, warehouse and fulfillment, systems, and cross-functional execution while building the infrastructure and team needed to scale. The ideal candidate has experience growing a luxury or premium consumer brand, deep inventory expertise, and a proven track record implementing and optimizing systems including NetSuite, WMS, and EDI. The COO will also drive the adoption of AI and automation across the business to improve efficiency, visibility, and decision-making.

Strategic & Operational Leadership

• Partner closely with the CEO to translate company strategy and growth priorities into clear operational plans.
• Lead the operational strategy of the company and build the infrastructure required to support continued growth.
• Bring experience successfully scaling a growing business and developing the processes, systems, and organizational structure needed for its next stage.
• Establish clear company-wide operating rhythms, KPIs, accountability, and reporting.
• Identify operational gaps and opportunities and proactively implement solutions.
• Improve communication and execution across departments.
• Help leadership prioritize resources, investments, systems, and organizational needs as the company grows.

Inventory Management & Planning

• Own operational oversight of inventory across the organization.
• Build processes that improve inventory accuracy, visibility, availability, and control.
• Partner closely with Planning, Merchandising, Finance, Production, Wholesale, and E-commerce to align inventory with forecasts and demand.
• Improve inventory reporting and establish clear KPIs around inventory health and performance.
• Ensure inventory is accurately reflected across NetSuite, warehouse systems, and other platforms.
• Develop processes to reduce discrepancies, stockouts, excess inventory, and operational inefficiencies.
• Ensure the company has the inventory infrastructure needed to support growth across channels.

Systems, NetSuite, WMS & EDI

• Lead the implementation, optimization, and integration of operational systems including NetSuite, WMS, EDI, and related platforms.
• Bring hands-on experience implementing new systems and improving existing technology as a company grows.
• Ensure NetSuite serves as a reliable central operating system across inventory, purchasing, production, order management, fulfillment, and reporting.
• Evaluate and improve integrations between NetSuite, WMS, EDI, E-commerce, Wholesale, Finance, and other business systems.
• Establish strong data integrity, documentation, controls, and reporting.
• Train teams and drive adoption of new systems and processes.
• Identify opportunities to replace manual processes with scalable technology and automation.

AI, Automation & Technology

• Lead the practical integration of AI and automation across the organization.
• Identify manual, repetitive, or inefficient processes that can be improved through AI, automation, or better technology.
• Partner with department leaders to integrate AI into everyday workflows across Operations, Finance, Planning, Merchandising, E-commerce, Wholesale, Marketing, and Customer Experience.
• Evaluate emerging technologies and determine where they can create measurable business value.
• Ensure technology investments support the company's broader growth strategy and integrate effectively with existing systems.

Production, Supply Chain & Quality

• Provide leadership across production, sourcing, supply chain, vendor management, and quality control.
• Ensure production timelines align with inventory requirements, launches, wholesale commitments, and E-commerce demand.
• Develop and maintain strong vendor relationships and accountability around quality, cost, and delivery.
• Oversee quality standards for diamonds, gemstones, components, and finished jewelry.
• Identify opportunities to improve lead times, costs, quality, and supply chain reliability.
• Establish processes for root-cause analysis and corrective action when issues arise.

Warehouse & Fulfillment

• Oversee warehouse operations, receiving, inventory control, fulfillment, and shipping.
• Implement systems and processes that improve accuracy, efficiency, and scalability.
• Establish clear performance metrics for warehouse and fulfillment operations.
• Ensure operational readiness for launches, seasonal demand, wholesale commitments, and promotional periods.
• Evaluate warehouse infrastructure and capabilities as the business continues to grow.

Build & Lead the Operations Team

• Build, develop, and scale a high-performing operations organization.
• Assess the current operations structure and determine the roles and resources needed to support future growth.
• Hire and develop strong operations leaders and team members.
• Establish clear ownership, expectations, and accountability across the operations organization.
• Develop managers and create opportunities for employees to grow as the company grows.
• Partner with HR on organizational planning, hiring, onboarding, performance management, and leadership development.
• Build a team that can support a more sophisticated and scalable operating model.

Financial & Business Management

• Partner with the CEO on budgets, forecasts, margins, and company performance.
• Understand the financial impact of operational decisions and identify opportunities to improve profitability and control costs.
• Develop reporting and KPIs that connect operational performance with financial results.
• Evaluate vendors, contracts, systems, and operational investments based on business impact and ROI.

Cross-Functional Leadership

• Partner closely with Product Development, Merchandising, Planning, Finance, E-commerce, Wholesale, Marketing, and HR.
• Create stronger communication and accountability across departments.
• Ensure major initiatives and product launches have clear timelines, ownership, dependencies, and follow-through.
• Serve as a key member of the executive leadership team and help drive company-wide priorities.

Requirements

• 10+ years of operations leadership experience with a proven track record of scaling a growing business.
• Luxury, jewelry, fashion, or premium consumer brand experience strongly preferred.
• Experience building and leading high-performing operations teams.
• Deep experience across inventory, production, supply chain, warehouse, fulfillment, and planning.
• Strong hands-on NetSuite experience, including implementing and optimizing systems such as WMS, EDI, ERP platforms, and integrations.
• Strong financial and analytical skills, including budgeting, forecasting, margins, and cost optimization.
• Experience using technology, AI, and automation to improve operations and scalability.
• Strong cross-functional leader who can move between strategy and hands-on execution.
• Excellent judgment, problem-solving skills, accountability, and follow-through.
• Bachelor’s degree required. MBA or advanced degree is a plus.

The Right Person

You are a hands-on operator who has helped scale a luxury or premium consumer brand and knows how to build the team, systems, and infrastructure needed for growth. You bring strong experience across inventory, supply chain, NetSuite, WMS, EDI, and technology, and have successfully built and developed operations teams. You are comfortable partnering closely with a founder and CEO, taking ownership, solving problems, and using AI and automation to create a more efficient and scalable business.

Additional Information

Adina Reyter Design Inc. is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other legally protected status. The company complies with all applicable state and local laws, including the Los Angeles Fair Chance Initiative for Hiring.