Chief Operating Officer

About Zymix

Zymix is the definitive lifestyle ecosystem for the digital generation-bridging the gap between social connection and real-world experience. Transcending the "Super App" model, Zymix fuses hyper-social interaction with a seamless service layer, empowering global youth to integrate a wide range of services beyond social networking, discover Al-curated experiences, and unlock essential services in one fluid motion. We are redefining the platform economy by prioritising authenticity, community, and friction-free living.

About the role

We’re looking globally for a London-based Chief Operating Officer, already based or willing to relocate to London, to lead ZYMIX’s operational delivery and help turn our strategy into sustainable growth. You’ll work closely with the CEO and leadership team to connect priorities across the business, strengthen day-to-day execution and build the operating foundations needed to scale.

This is a hands-on executive role combining strategic judgement with practical delivery. You’ll align teams, establish clear ownership and performance measures, and ensure that our people, processes and partnerships support a consistent user experience. We particularly welcome candidates with experience at Meta, Google, X or ByteDance, relevant consumer-product startups, and businesses operating across the USA and Europe.

Key Responsibilities

Operational Strategy & Execution

• Translate company strategy into an operating plan with clear priorities, milestones, accountabilities and measurable outcomes.
• Lead planning and performance reviews across functions, resolve dependencies and bottlenecks, and ensure teams deliver against agreed objectives.
• Partner with the CEO and CFO on resource allocation, operating budgets and business performance, balancing growth, efficiency and long-term sustainability.

Product, Community & Service Operations

• Build scalable operating processes for a consumer platform connecting social interaction, discovery, planning and everyday activities.
• Work with product, engineering, marketing and community teams to coordinate launches, support adoption and retention, and turn user feedback into operational improvements.
• Set service standards and performance measures for user support, community operations and partner delivery; improve quality, responsiveness and consistency.
• Coordinate operational readiness for new features and services, including support processes, team training, escalation routes and incident response, in partnership with relevant specialists.

Market Expansion & Partnerships

• Develop market launch and localisation plans, coordinating teams and partners to support expansion across the USA and Europe in line with agreed business priorities.
• Build and manage operational partnerships and supplier relationships; define responsibilities, service expectations and performance reviews, working with legal and compliance advisers on local requirements.

Leadership, Systems & Operational Resilience

• Build and develop high-performing teams, establish effective ways of working across functions and time zones, and foster a culture of ownership, collaboration and delivery.
• Introduce practical systems, dashboards and controls to support scale; identify operational risks, strengthen business continuity and provide clear progress updates to the leadership team.

About you

• A proven track record in senior operational leadership, with the ability to lead cross-functional delivery and build effective operating processes in a technology or digital-product business.
• Ability to be based in London and provide hands-on leadership for ZYMIX’s operations.
• Strong commercial and strategic judgement, with experience translating business priorities into actionable plans, measurable objectives and consistent results.
• Experience improving operational performance through data, clear processes and sound resource allocation, balancing speed with quality and user needs.
• Understanding of consumer digital products and the operational factors that support user engagement, community growth and reliable service delivery.
• Demonstrated ability to lead and develop teams, manage change and align stakeholders across product, technology, marketing and business operations.
• Excellent communication, negotiation and stakeholder management skills, with a practical, accountable approach and the confidence to constructively challenge senior leaders.

Nice to have

• Previous experience working at Meta, Google, X or ByteDance, particularly in operations, product, growth or business leadership.
• Startup experience involving products similar to ZYMIX, such as consumer social platforms, community apps, discovery and planning tools, or platforms connecting digital activity with real-world experiences.
• Previous experience working across both the USA and Europe, with an understanding of market differences, localisation and collaboration across time zones.
• Experience scaling a consumer platform from early-stage operations into a larger, repeatable operating model.