Chief Operating Officer (COO)

The Chief Operating Officer (COO) is responsible for overseeing the company's day-to-day operations and ensuring the effective implementation of business strategies, operational plans, and organizational objectives. The position leads the coordination of store operations, sales, inventory management, warehousing, supply chain, distribution, and other assigned business functions to achieve operational excellence, sustainable growth, and profitability.

For INGCO Philippines, the COO ensures that all stores and operational units consistently meet established standards for sales performance, customer service, inventory accuracy, cost efficiency, productivity, and compliance. The COO works closely with the CEO and department heads to translate business objectives into measurable operational results, strengthen management accountability, optimize resources, and identify opportunities for continuous improvement.

II. KEY RESPONSIBILITIES

A. Strategic and Operational Management

• Translate the company's vision, business strategy, and annual objectives into operational plans, targets, and measurable performance indicators.
• Develop and implement operational policies, procedures, and standards across stores, warehouses, and other assigned business units.
• Oversee daily business operations to ensure efficiency, productivity, service quality, and alignment with company objectives.
• Establish operational priorities, allocate resources, and address performance gaps across business units.
• Identify opportunities for business expansion, process improvement, cost optimization, and operational innovation.
• Provide regular operational performance updates, business insights, and recommendations to the CEO or President.

B. Store Operations Management

• Oversee the performance of all assigned stores and ensure consistent implementation of company operating standards.
• Establish and monitor store-level targets for sales, profitability, customer service, productivity, and operational compliance.
• Ensure that store managers and supervisors are accountable for their assigned targets and responsibilities.
• Conduct regular store visits and operational reviews to evaluate performance, identify issues, and ensure compliance.
• Review store performance reports and implement corrective action plans for underperforming locations.
• Ensure that stores maintain appropriate staffing levels, product availability, merchandising standards, and customer service quality.
• Coordinate with Sales and Marketing to implement sales initiatives, promotional activities, and customer engagement programs.

C. Sales Performance and Business Growth

• Collaborate with the Sales and Marketing team to establish sales strategies, revenue targets, and business development priorities.
• Monitor sales performance against targets by store, region, product category, and other relevant business segments.
• Analyze sales trends, product movement, market opportunities, and customer demand to support business decisions.
• Ensure that operational capabilities, staffing, inventory availability, and service levels support sales objectives.
• Review store profitability, gross margin performance, and operational expenses to identify opportunities for improvement.
• Recommend initiatives to increase revenue, improve customer retention, and strengthen market competitiveness.

D. Supply Chain, Inventory, and Warehouse Management

• Oversee inventory planning, warehouse operations, distribution, and coordination with purchasing and logistics.
• Ensure sufficient product availability across stores while maintaining appropriate inventory levels.
• Monitor inventory accuracy, stock transfers, receiving, storage, dispatch, returns, and inventory adjustments.
• Establish controls to minimize stock losses, damaged goods, obsolete inventory, and unnecessary stockholding costs.
• Coordinate with Purchasing and Supply Chain to improve supplier coordination, replenishment, importation planning, and delivery performance.
• Review inventory reports and resolve recurring stock discrepancies and product availability issues.
• Ensure that warehouse and distribution activities meet established standards for accuracy, safety, and efficiency.

E. Financial and Cost Management

• Work with the Finance and Accounting team to develop operating budgets and monitor actual performance against approved budgets.
• Monitor operational expenses, store contribution, gross margins, and cost efficiency.
• Identify unnecessary expenditures and implement cost-control initiatives without compromising business performance or customer service.
• Review business performance reports and ensure that department heads address significant variances.
• Support cash flow efficiency through effective inventory management, resource utilization, and operational planning.
• Ensure that operational activities comply with approved spending limits and financial control procedures.

F. People Management and Leadership

• Lead and align department heads, regional managers, store managers, and other operational leaders with the company's business objectives.
• Establish clear accountabilities, performance expectations, and measurable targets for operational teams.
• Work with Human Resources to ensure appropriate manpower planning, recruitment, onboarding, training, and employee development.
• Build a performance-driven culture that promotes accountability, teamwork, customer focus, and continuous improvement.
• Review leadership effectiveness and develop succession plans for critical operational positions.
• Address significant operational personnel concerns in coordination with Human Resources and in accordance with company policies.
• Promote effective communication and collaboration across departments and business units.

G. Process Improvement and Digital Transformation

• Evaluate existing operational processes and identify opportunities to improve efficiency, accuracy, and productivity.
• Lead initiatives to standardize workflows, reporting systems, and operating procedures across stores and warehouses.
• Promote the effective use of ERP, POS, inventory management, and business intelligence systems.
• Use operational data and performance dashboards to support timely, evidence-based decision-making.
• Lead continuous improvement initiatives to reduce delays, errors, process duplication, and avoidable operating costs.
• Monitor the effectiveness of implemented improvements and ensure that operational gains are sustained.

H. Risk Management, Compliance, and Governance

• Ensure compliance with applicable laws, regulatory requirements, company policies, and operational standards.
• Identify and manage operational risks involving inventory, cash handling, employee safety, customer service, supply chain, and business continuity.
• Coordinate with Internal Audit, Finance and Accounting, Human Resources, and other departments to resolve control deficiencies.
• Ensure that operational teams implement corrective and preventive actions arising from audits, inspections, and performance reviews.
• Establish appropriate escalation procedures for significant operational incidents, losses, customer complaints, and compliance concerns.
• Promote ethical conduct, accountability, transparency, and responsible use of company resources.

I. Customer Experience and Service Excellence

• Establish operational standards that support consistent and professional customer service.
• Monitor customer complaints, product availability concerns, service issues, and recurring operational problems.
• Coordinate with relevant departments to resolve customer concerns and improve service delivery.
• Ensure that store teams maintain a customer-focused approach while protecting company policies and profitability.
• Implement initiatives to improve customer satisfaction, repeat purchases, and overall store experience.

III. QUALIFICATIONS

• Bachelor's degree in Business Administration, Operations Management, Management Engineering, Supply Chain Management, or a related field.
• A master's degree in Business Administration (MBA) or a related discipline is an advantage.
• At least 10 years of relevant professional experience, including substantial experience in operations management and senior leadership.
• Proven experience managing multi-branch retail, trading, distribution, or related business operations.
• Demonstrated ability to manage multiple departments, operational budgets, and performance targets.
• Strong knowledge of retail operations, inventory management, supply chain coordination, and financial performance monitoring.
• Experience implementing operational policies, internal controls, performance management systems, and process improvements.
• Strong leadership, strategic planning, analytical, and decision-making skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Willingness to travel regularly to stores, warehouses, and other operational locations.

Pay: Php80,000.00 - Php100,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Pay raise

Work Location: In person