Chief Operations Officer

Who you are

• We are looking for a pragmatic, field-oriented leader who combines sharp analytical rigor with a strong managerial drive:
• Analytical Rigor & Sharp Business Judgment: Exceptional problem-solving skills and the ability to navigate complex situations
• Proven Executive Leadership: A strong track record of managing, scaling, and unifying multi-level operational teams and managers
• Hands-on Operational DNA: Highly pragmatic and field-oriented, a concrete execution driver rather than a purely theoretical or strategic profile
• Seniority: Minimum 10+ years of professional experience,
• Sales & Conversion Intuition: Strong sensitivity to lead qualification, funnel optimization, and sales transformation dynamics alongside pure operational efficiency
• Location: Based in Paris or Barcelona, or open to relocation
• Languages: fluency in English is required and French & Spanish would be great as well
• You have Previous Consulting or Chief Operations Officer experience
• Previous successful managerial experience
• Top business / Science / engineering school
• Ladies, we strongly encourage you to apply! Even if you feel that you do not meet all the criteria mentioned in this offer, please note that they are only indicative. Your application will be considered with great interest. Parity and diversity are an asset for our teams!

What the job involves

• As Chief Operations Officer (COO), you will be at the heart of papernest’s operational engine and a key member of the Executive Committee, working hand in hand with the founders Philippe & Benoit
• You will have full P&L ownership of the Operations Business Unit across our core markets (France, Spain, and Italy), leading multi-country sites, internal teams, and BPO partners toward operational excellence, industrial scale, and profitable growth
• Overseeing the Operations Business Unit across all three markets (France, Spain, Italy)
• Reporting to the Executive Committee and taking full accountability for operational performance and financial results
• Defining the Operations P&L strategy and driving its execution to reach financial targets
• Building and executing the project roadmap, fostering a culture of continuous innovation
• Ensuring seamless collaboration between departments and other Business Units to achieve shared goals
• Overseeing global communication across the Business Unit to ensure clarity and consistency
• Growing and uniting a multi-country managerial line
• Directly or through in-place managers, you will lead and oversee the following operational pillars across France, Spain, and Italy:
• Regional Operations Management: Driving operational excellence, efficiency, and profitability across the three markets
• Customer Experience: Overseeing multi-channel customer service and post-sales support
• Site Direction & Production Management: Leading internal production sites & BPO partners
• Sales Enablement: Optimizing sales journeys, tooling, processes, and telephony infrastructure
• Data Operations: Ensuring data reliability, accessibility, and metric-driven management across all operational streams
• Talent Attraction & Leadership Growth: Participating in strategic hiring processes to recruit, onboard, and develop top-tier managerial talent
• Strategic Deep Dives: Selectively diving into lead qualification, sales transformation, and business-critical operational bottlenecks
• Cross-Functional Synergy: Partnering closely with Strategy, Product, and Tech teams to align operational capabilities with overall company scaling goals

The application process

• We usually respond within a day
• Call with TA Manager
• Interview with Jérôme Dubos our Chief of Staff
• Interview with Benoît Fabre & Philippe de La Chevasnerie our Co-Founders
• Interview with Olivier Nourrain, our Chief of Human Ressource Officer
• Business Case

Benefits

• Incredible offices in Barcelona, ​​in the heart of 22@ (1500 m2 of furnished terraces, showers, spaces dedicated to catering and rest, Zen garden, games area, etc.) 5 minutes from Poblenou beach! 🏖️
• Remote working possible 1 day per week (including Monday and Friday)
• Unlimited free coffee and tea!
• Self-service snacks and other delicacies
• Choose between Mac and PC, we take care of the rest 💻
• Paperparty every month to decompress 🎉
• Breakfast offered every Thursday 😋💪
• Great professional challenges
• Brilliant colleagues among whom to grow
• Ambitious development prospects / internal mobility
• Career support programs
• An great international atmosphere
• Regular team training
• Regular events and team building