Child Support Services Administrative Support

Company Description The Georgia Department of Human Services (DHS) is one of the largest state agencies, providing a broad range of human services that support self-sufficiency, safety, and well-being for residents across Georgia. Established in 2009 following the reorganization of the former Department of Human Resources, DHS operates with thousands of team members and a substantial annual budget to serve communities statewide. The department includes key divisions such as Aging Services, Child Support Services, and Family & Children Services, offering coordinated support to individuals and families. Guided by the vision of building stronger families for a stronger Georgia, DHS emphasizes public service, accountability, and compassionate assistance to all Georgians.

Role Description This is a full-time, on-site Child Support Services Administrative Support role located in Elberton, GA. The individual in this role provides administrative and clerical support to the Division of Child Support Services, including answering inquiries, receiving and processing documents, and maintaining accurate case files and records. Daily tasks may include data entry, scheduling appointments, preparing correspondence, and assisting with the distribution and tracking of child support-related documentation. The role also involves interacting with clients, staff, and external partners in a professional manner, supporting case management activities, and ensuring confidentiality and compliance with state policies and procedures.

Qualifications

• Strong administrative and clerical skills, including document management, accurate data entry, and recordkeeping.
• Proficiency with office software and systems, such as word processing, spreadsheets, email, and case management or database tools.
• Effective communication skills for interacting with clients, coworkers, and external partners, both in person and in writing.
• Organizational and time management skills to handle multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
• Attention to detail and ability to follow procedures, maintain confidentiality, and ensure compliance with policies and regulations.
• Customer service skills, including patience, professionalism, and the ability to work with diverse populations and sensitive situations.
• Ability to work collaboratively in a team environment and independently with minimal supervision.
• High school diploma or equivalent required; post-secondary education in business administration, human services, or a related field is preferred.
• Prior experience in administrative support, public service, or human services is beneficial.