Children's Services Manager

Job Title:  Children’s Services Manager	FLSA Status: Exempt
Department:  Client Services Program	Reports to: Shelter Director
Effective Date:	Pay Rate:  $50,000 per year $24.04 per hour

Position Overview:
The Children’s Services Manager supervises the childcare/children’s services program to ensure adequate services to child victims/survivors of family violence and sexual assault in the shelter facility.
HOURS: 40 hours weekly minimum or as necessary to achieve program objectives, tasks, activities, and responsibilities and to effectively document outcome measures and variations.  Have the flexibility to work both business (8:00 am - 5:30 pm) and untraditional hours, including weekends, to meet the program’s needs.

Essential Duties and Responsibilities:

• Provide supervision, support, and structure for the childcare program to include safety. Hands-on assistance in childcare to provide adequate care for the children.

• Provide guidance to the childcare providers with concerns that may be faced in the childcare program, i.e., interpersonal behaviors with children and engagements with parents and volunteers.

• Ensure that all agency/program policies and procedures are followed during all childcare/children’s services activities.  Develop and make recommendations for childcare procedures as needed.

• Ensure each new parent has completed orientation for childcare within 72 business hours of intake.  Completing an individual assessment for each parent and child, four years of age and older.

• Assist with parenting avenues, including giving resources, guidance with parent/child healthy development, and appropriate discipline techniques.

• Provide ongoing monitoring of project outcomes and the continuous implementation of enhancements to the childcare/children’s services program.

• Assist with school enrollments and transportation to the appropriate school for enrollment and provide parents with Texas Law and education requirements.

• Maintain the weekly schedule for childcare and monthly calendar of program activities/services; build and enhance external relationships that benefit the childcare/children’s services program.

• Serve as the agency’s CPS liaison for residential clients.

• Maintain accurate documentation and records of children’s services, activities, and enrollments.

• Oversee coordination of events, workshops, and programs for children’s services.  Collaborate with other service providers to get the best results possible for each family.

• Coordinate monthly field trips for the children in childcare, including reservation of an agency vehicle for transportation.

• Maintain knowledge regarding agency objectives, activities, and client assistance resources.

• Consult the supervisor regarding any critical situations within the department.

• Serve in the appropriate step in the dispute resolution process for staff, volunteers, and clients.

• Serve as Manager-on-Call monthly to assist staff with concerns after hours and on weekends.

• Assist with providing shelter and hotline coverage.

• Provide crisis intervention assistance to residents and prospective residents.

• Be knowledgeable of community resources; Attend assigned networking meetings monthly.

• Serve as the Volunteer Supervisor by training and engaging volunteers and service providers.

• Other duties as assigned.

Qualifications:

• Minimum of 1-year of prior Childcare experience
• Minimum of 1-year prior experience in management
• First Aid Certified/CPR certified or willing to obtain certification within the specified timeframe.

Education and Other Requirements:

• Minimum of a 4-year degree or comparable experience.
• Must pass a criminal background check, motor vehicle report, and reference checks.
• Must have a clean driving record/ have automobile insurance coverage and, be insurable/ have at least three years of verifiable driving experience.
• Provide and maintain personal automobile insurance.
• Ability to endure tasks that require mobility and keep up with the demands of active children.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.

Job-Specific Competencies:

• Complete all required training for minimum childcare standards for shelter programs.
• Have a working knowledge of child abuse laws, current Texas laws, and local Justice Systems.
• Management of staff and volunteers, including scheduling, on-the-job training, professional growth, and employee documentation.
• Ability to demonstrate leadership, communication, and problem-solving skills that encourage and empower residents to seek remedies for positive changes.
• Ability to demonstrate critical thinking skills to assist staff with in-the-moment issues.
• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crises.
• Understand residential programs and the dynamics of communal living.

I have read and understand the essential job functions that have been outlined in the above job description for
Bay Area Turning Point, Inc.