Chinese Translator

PRIMARY RESPONSIBILITIES

• Provide the highest quality business translation to internal & external customers, in a timely manner, in order to maintain customer satisfaction.
• Maintain business translation communication approach towards key customers including business process monitoring.
• Manage day-to-day needs of customers in a timely, complete and proper manner as per client needs and SGS procedure.
• Maintain a high awareness of SGS services in the market through regular client and prospect interaction

SPECIFIC RESPONSIBILITIES

• Receiving China customer business request, translate it into English and or Bahasa if required.
• Prepare documents to customers, such as service agreements within set deadlines and ensure that it have followed the correct information.
• Monitor translated documents execution and completion as per service promised date
• Follow-up, monitor and report on all pending activities to the customer
• Point of contact for customers with queries about Project order or Project completion
• Build and foster collaboration with internal teams involved in service delivery
• Proactively keep in touch with client, maintaining and expanding business opportunities with existing clients
• Listen to and anticipate the client’s needs and feedback to offer the most suitable solution
• Identity, act upon and follow-up client reported issues and inform the related team as appropriate
• To perform job-related responsibilities and tasks other than those specifically presented in this description as per business need.

PROFILE

• Must possess at least a Diploma Degree, any field
• Minimum 2 years in relevant experiences
• Fluent in Bahasa Indonesia and Chinese (verbal, written and comprehension)
• Intermediate computer skill (Ms. Word and Ms. Excel)
• Excellent communication skills

REQUIRED SKILLS

• Good communication, negotiation and interpersonal skills
• Teamwork player towards a common goal
• Good organizational and time management skills
• An ability to work adhere into deadlines
• An ability to work independently and as a team
• Must be able to work accurately with great attention to detail