Chiropractic Assistant / Front Desk

Chiropractic Front Desk & Administrative Assistant

About Our Clinic

Pacific Chiropractic is a long-standing patient-focused chiropractic clinic dedicated to improving the health and well-being of our community in Lynnwood/Edmonds, Washington. We pride ourselves on providing exceptional patient care in a supportive and friendly environment. We've recently begun to expand the services of our clinic and are looking for a key team member who shares our commitment to excellence and patient satisfaction.

The Opportunity

We're seeking a Chiropractic Front Desk & Administrative Assistant to join our team. This is a vital role responsible for ensuring our clinic runs smoothly and our patients feel welcome and well-cared for from the moment they walk through our doors.

We are primarily looking for an experienced individual with a proven track record in a chiropractic or medical office setting. The ideal candidate will seamlessly handle administrative tasks, manage patient flow, and possess a deep understanding of clinic operations, including proficiency in our practice management software Chirotouch.

However, we understand that talent comes in many forms! We are also open to considering a highly motivated and detail-oriented individual without direct chiropractic experience. If you have experience in a healthcare office setting, exceptional administrative skills, a strong customer service background, and a genuine eagerness to learn the ropes of a chiropractic clinic and its specific systems, we encourage you to apply. We're prepared to train the right person who is dedicated to growth and providing outstanding patient support.

Responsibilities

• Patient Scheduling: Efficiently schedule and confirm patient appointments, managing the clinic's calendar within Chirotouch and TrackStat.
• Patient Check-in/Check-out: Warmly greet patients, manage intake forms, collect co-pays, and schedule follow-up appointments using Chirotouch.
• Insurance Verification: Verify patient insurance benefits and explain basic coverage clearly and concisely, utilizing Chirotouch's capabilities.
• Billing & Payments: Process payments, handle basic billing inquiries, and maintain accurate financial records in Chirotouch.
• Electronic Health Records (EHR): Accurately enter and manage patient information within our EHR system, Chirotouch.
• Communication: Answer phones, monitor and respond to emails/texts TrackStat, IntakeQ and manage general clinic correspondence professionally.
• Clinic Maintenance: Ensure the reception area and waiting room are tidy and welcoming.
• Support: Assist chiropractors and other staff as needed to ensure smooth clinic operations.

What We're Looking For

Preferred Experience & Skills:

• 2+ years of experience in a chiropractic, medical, or dental office setting.
• Proficiency with Chirotouch and TrackStat or similar chiropractic/medical practice management software.
• Strong understanding of insurance verification and basic medical billing.
• Excellent organizational and multitasking abilities.

Essential Skills & Qualities (for all candidates):

• Exceptional Customer Service: A friendly, empathetic, and professional demeanor.
• Outstanding Communication: Clear verbal and written communication skills.
• Detail-Oriented: Meticulous attention to accuracy in all tasks.
• Problem-Solver: Proactive in identifying and resolving issues.
• Team Player: Ability to collaborate effectively with colleagues.
• Tech-Savvy: Comfortable learning new software and navigating digital systems (specifically Chirotouch and TrackStat if new to it).
• Reliable: Punctual and dependable.

Why Join Our Team?

• Supportive Environment: Work in a collaborative and positive atmosphere where your contributions are valued.
• Meaningful Work: Be part of a team that genuinely helps people improve their health and quality of life.
• Competitive Compensation: Starting at $25 - $30 per hour for experienced candidates, and $23-$25 for those without Chiropractic office experience.
• Excellent Benefits Package: We value our team members and offer a comprehensive benefits package including Paid Time Off (PTO) for vacation, sick leave, and personal time; a Health Insurance Stipend to help cover your healthcare costs; Complimentary Chiropractic Care for you and immediate family; and Performance Bonuses.
• Growth Potential: Opportunities to expand your skills and responsibilities within the clinic.

Pacific Chiropractic is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• Free parking
• Health insurance stipend
• Paid sick time
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Day shift

Experience:

• Working in a Chiropractic clinic: (Preferred)
• Medical Office

Ability to Commute:

• Lynnwood, WA 98036 (Required)

Work Location: In person

Pay: $23.00 - $30.00 per hour

Benefits:

• Employee discount
• On-the-job training
• Paid sick time
• Paid time off
• Paid training

Work Location: In person