Chiropractic Receptionist

Job Summary:

Greet all patients and their representatives and obtains all pertinent information needed to complete the intake record. Reviews and verifies all third party payer information by making contact with payers or verify information through on-line verification tools regarding coverage and benefits. Posts dental charges and payments.

Functions and Responsibilities:

1.0 Opening Responsibilities

1.1 Turn on all lights and music.

1.2 Check all messages

1.3 Turn on computers and scanners

1.4 Run daily team huddle

1.4.1 Review of PVs, NPs, FPs, and evals/PT’s)

1.4.2 Set Goals for the day

1.4.3 Review schedule and if the schedule looks full ask where call-ins and new patients can be added.

1.4.4 Discuss any concerns

2.0 Scheduling Responsibilities

2.1 Effectively schedule u time and down time spots

2.2 Cluster book three across for regular patient visits

2.3 Ensure that all new patients know to arrive 30 minutes prior to appointment

2.4 Call patient 15 minutes after missed appointment and try and reschedule for the same day is possible or next day at the latest

3.0 Obtain all pertinent clients intake information

3.1 Greet clients and obtains all pertinent information to ensure accurate capture of data for billing and reporting purposes

3.2 Explains all forms requiring completion to the client or their representative

3.3 Schedules client appointments according to department procedure

3.4 Date stamp travel card, be sure travel card is labeled with provider number and codes/cost for an uncovered service

3.5 Schedule patient for next visit

4.0 Verifies all third-party payer information.

4.1 Identifies client’s insurance company or managed care plan and benefit eligibility

4.2 Provides insurance company with required information

4.3 Ensures clients are eligible for services prior to treatment

5.0 Responds to incoming customer calls

5.1 Answers questions and/or refers calls to appropriate staff

5.2 Takes messages, when appropriate

5.3 Schedules appointments according to procedure

6.0 Clerical responsibilities

6.1 Reminds clients of appointment by calling the day before the appointment

6.2 Scans forms into Centricity

6.3 Ensures demographic information is up-to-date and accurate

6.4 Make sure Spelling, Addresses and DOB are correct

6.5 Verify insurance prior to treatment and update chart

6.6 Faxes prescriptions to pharmacy as directed by dentist

6.7 Performs Release of Information duties

6.8 Maintains patient waiting list

7.0 Client billing and collections

7.1 Collect client co-payment

7.2 Post charges into billing system after encounter

7.3 Post payments into accounts receivable upon receipt

7.4 Daily reconciles Day Sheet

8.0 Miscellaneous Duties

8.1 Responsible for personal compliance with LSCHC

8.2 Maintains patient confidentiality

8.3 Other duties as assigned

8.4 Communicates with all other staff members

Requirements

Job Qualifications:

• High school graduate or GED
• Experience in healthcare business operations, preferred
• Experience with insurance verification, billing and/or processing payor information, preferred

Job Knowledge, Skills and Abilities:

• Computer and Microsoft Office software knowledge
• High level of customer services skills, tact and diplomacy
• Knowledge of healthcare and dental practices
• Excellent oral and written communication skills
• Strong ability to organize and prioritize work
• Demonstrates ability to consistently achieve a high level of accuracy and attention to detail
• Ability to work under stressful conditions

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development