CID / Telephone Operator

Key Responsibilities:

• Handle incoming and outgoing telephone calls professionally.
• Manage guest inquiries and direct calls to the appropriate departments.
• Maintain accurate guest records and ensure timely submission of required guest information to the relevant authorities.
• Coordinate with Front Office and other departments regarding guest-related matters.
• Maintain confidentiality of guest information and hotel records.
• Provide courteous and efficient communication in line with hotel standards.

Requirements:

• Previous experience in a hotel Front Office, CID, or Telephone Operator role is preferred.
• Good communication and telephone etiquette.
• Basic computer skills and knowledge of hotel systems.
• Strong attention to detail, organization, and confidentiality.
• Good command of English; additional languages are an advantage.
• Professional attitude and ability to work in a team.

Work Location: In person