CII Coordinator 26-23

Summary Of Duties And Responsibilities Assists crime victims by informing victims of their rights and how to access them; explaining the criminal justice process in a clear and concise matter; providing crisis intervention and emotional support as necessary; identification and referral to appropriate community and social services. Provides information to all victim issue related telephone calls statewide by directly answering questions or referring request to the appropriate party after assessing problems and needs. Provides technical assistance to any social service, medical or law enforcement agency by assisting or developing services to assist crime victims by referring requests to the appropriate party, identify problem areas regarding victim issues within the state and legislative concerns based on incoming telephone contacts. Increase interagency collaboration by avoiding unnecessary transferring of telephone calls by thoroughly understanding all agency crime victim programs and directing calls to appropriate division when specific and/or confidential information is required. Maintains accurate data by documenting all incoming telephone contacts, the nature of the call and the ultimate outcome, tracks data and completes all necessary funding source reports and insures confidentiality of agency information. Affects implementation of policy by tracking problem issues and areas that could be identified for future policy and legislative initiatives. Must be able to exercise independent judgement when determining problem issues and areas. Maintains customer confidence and protects operations by keeping information confidential. Contributes to the team effort by accomplishing related results in a cooperative and collaborative manner.

Qualifications Bachelor's degree in a related social service field or equivalent combination of education and work experience. Ability and proven experience in dealing with people in a crisis state; ability to communicate effectively in writing and verbally; requires the ability to prioritize tasks based on their critical nature. Ability to maintain satisfactory working relationships with other employees and the general public. Attendance is an essential function of this position.

Spanish Speaking Preferred We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.

As an employee of the Illinois Attorney General's Office, you'll have access to many great benefits. Join the legal team responsible for protecting the public interest of the state and the people of Illinois!

• Health and Dental insurance along with free Vision insurance*
• Pension Benefits through the State Employees'; Retirement System
• Deferred Compensation: supplemental retirement savings program-457k
• Commuter Savings Program: pre-tax transportation program
• Flexible Spending: Medical and Dependent pre-tax savings program
• Life insurance benefit: free with option to purchase additional (up to 8 x your annual salary) at low cost. Spouse and child life insurance available
• Disability coverage
• Employee Assistance Program through ComPsych
• Holidays: 13 1/2 paid
• Vacation days: minimum of 12 days, maximum of 27 days, prorated
• Personal days: 4 annually
• Floating Holiday: 1 annually
• Sick days: 1 per month
• For attorneys, office provided Continuing Legal Education
• Semi-monthly payroll
• Health and Dental cost ranges: for single: $131.00 - $314.00 monthly; for family: $299.00 - $653.00 monthly

For more information on benefits: visit cms.illinois.gov/benefits/stateemployee.html