Cinema General Manager

Key Roles & Responsibilities:

• Lead the overall operations and performance of the cinema, ensuring smooth and efficient functioning.
• Own revenue, profitability and P&L for the property and drive business growth.
• Ensure excellent guest experience, service standards and operational excellence.
• Manage and develop the complete cinema team, including recruitment, training, performance and engagement.
• Monitor F&B, ticketing, sales, occupancy and other revenue streams to achieve business targets.
• Ensure compliance with SOPs, safety, security, statutory and audit requirements.
• Coordinate with central teams such as HR, Finance, Marketing, F&B and Projects for smooth operations.
• Drive cost control, productivity and effective manpower utilisation.
• Handle customer escalations and ensure timely resolution of operational issues.
• Lead new initiatives and ensure the cinema maintains premium service and brand standards.

Skills & Competencies:

• Cinema Operations & P&L
• Revenue & Business Acumen
• Guest Experience
• Team Leadership
• F&B & SPH Management
• Cost & Compliance Management
• Stakeholder Management
• Problem Solving

Qualification & Experience:

• Graduate in any discipline. MBA/PGDM or Hospitality qualification will be an added advantage.
• 10- 15 years of experience in operations, with 45 years in a senior leadership role.
• Experience in Multiplexes, 5-Star Hospitality, Premium Retail, QSR, or Entertainment will be preferred.