戲院經理 Cinema Manager

Space to make a transformative impact, career and life.

At Chinachem, we create space for every kind of brilliant, and define ourselves by our purpose and impact. Our people are the pulse of the business, and it’s our entrepreneurial, vibrant culture that’s at the heart of our success. We offer a workplace where talent is empowered to have positive impact.

Originate world-class, world-changing work and experiences that enhance regeneration, resilience and recognition. Share in the successes and rewards that we’ll build as a team.

How you will make an impact:

戲院經理負責監督戲院整體營運及業務表現，確保提供卓越的顧客服務及高效的營運管理。此職位需帶領前線團隊，管理營運資源，推動服務質素提升，並達成業務目標。

主要職責

營運管理

• 管理及參與戲院日常營運工作。
• 監察戲院各項營運活動，包括售票、餐飲小食部、場務服務及電影放映運作。
• 編排及管理人手調配、員工更表及電影放映時間表。
• 執行、檢討及持續優化營運流程及服務標準。
• 編製及分析營運報告。
• 迅速處理營運事故及緊急情況，以減少業務受影響程度。

團隊管理

• 負責團隊成員的招聘及培訓工作。
• 進行員工績效評核，並提供指導及培訓，提升團隊能力及工作效率。
• 建立正面、協作及具團隊精神的工作環境。

客戶服務

• 確保戲院各項營運維持高水平顧客服務。
• 專業及適時處理顧客查詢、意見及投訴。
• 監察服務質素，制定及推行改善方案，提升顧客體驗。

財務及業務管理

• 監察營運開支及檢視成本控制措施。
• 管理零用現金(Petty Cash)，確保財務記錄及報告準確無誤。

設施、安全及衛生管理

• 定期巡查影院、公共區域、洗手間及後勤設施。
• 協調維修及保養工作，確保設備及設施維持良好運作狀態。
• 監察戲院整體清潔、衛生及場地管理標準。
• 定期檢查放映設備、影音系統及電影放映設備，包括數位電影包（DCP）傳輸作業（如適用）。

職位要求

• 持有工商管理、酒店管理、零售管理或相關學科文憑或以上學歷。
• 具最少 5 年戲院、娛樂、餐飲或顧客服務行業的督導或管理經驗。
• 具營運管理、團隊領導及顧客服務管理經驗者優先考慮。

At Chinachem, we share a singular vision: “Places with Heart.” This binds us together in enriching the lives of People, driving Prosperity and protecting our Planet in order to deliver lasting commercial, social and environmental benefits. We encourage all of us to do good and engage with our communities through our CCG Hearts Loyalty Programme. Yet, while united in purpose, we deeply respect individual differences and champion diversity and inclusion throughout our organisation. In the year 2022/23, over 42% of our management positions are held by women. As an equal opportunity employer and a proud signatory of “The Racial Diversity & Inclusion Charter for Employers,” we warmly welcome applicants from all backgrounds to join the Chinachem family.

We offer a comprehensive package that mirrors our genuine appreciation for the contributions you’re set to make. Should our collective purpose align with your personal and professional aspirations, we invite you to be a part of our transformative journey. Forward your full resume, highlighting both current and expected remuneration and your earliest availability, to our Human Resources Manager at Chinachem Group, 35-38 Floor, Tower 2, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, N.T. For those preferring a streamlined approach, the "Apply now" option is just a click away.

We give every application the attention it deserves. However, if you haven't received a response within 8 weeks, please understand that we might be looking for a different fit at this time.

This Personal Information Collection Statement applies to the collection, use and handling of personal data by the employing company within Chinachem Group (the “Company”) pursuant to the Personal Data (Privacy) Ordinance (Cap. 486). “Chinachem Group” refers to Chinachem Group Holdings Limited and its holding companies, subsidiaries, affiliates and associated companies. The types of personal data the Company collects from you may include (1) your personal particulars (e.g. your name); (2) your contact information (e.g. telephone number or email address); and (3) your employment information (collectively “Personal Data”). The Personal Data you provide will be treated with utmost confidentiality and used for recruitment related purposes including the assessment of your suitability to assume the job duties of the position you have applied and to determine remuneration offer. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. All Personal Data provided by you will be retained for a maximum of 24 months and then subsequently erased. Where there are suitable vacancies in the Company’s subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent. Save and except your current or former employers, academic institutions and service providers engaged by the Company for reference checking purpose, your Personal Data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their Personal Data in relation to their application. If you wish to exercise this right, please submit your request in writing to the Human Resources Department of the Company by emailing to [email protected] with the subject line 'Personal Data Access Request'. You may also submit your request directly to the Human Resources Department of the Company at 35-38/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.

In creating Places with Heart, we prioritise empowering our people to make a transformative impact, career and life.