Cinema Supervisor/ Assistant Manager (KL/Selangor)

1. Stock & Cash Management

• Ensure proper cash handling at the cinema floor and kiosks, including basic troubleshooting.
• Maintain effective stock control and prepare weekly and monthly reports on time.
• Monitor and maintain product quality standards.

2. Customer Service & Administration

• Ensure service performance standards and sales targets are achieved.
• Oversee daily cinema administration including floor checks, maintenance, and security.
• Plan and execute promotions, marketing initiatives, and events with measurable outcomes.
• Maintain strong customer focus and provide immediate service feedback and resolution.

3. Staff Management

• Ensure sufficient staffing for smooth operations.
• Recruit, train, and develop Customer Relations Officers (CROs).
• Supervise and manage staff training through the Learning Management System (LMS).

4. Technical & Content Operations

• Receive, verify, and manage Digital Cinema Package (DCP) and Key Delivery Message (KDM).
• Ingest DCP into projectors to ensure smooth playback.
• Monitor picture, sound, and system performance; perform basic troubleshooting.
• Oversee heating, lighting, ventilation, and alarm systems.

Job Requirements

• At least Diploma or Bachelor Degree in Business, Marketing, Hospitality, or related fields.
• Minimum 4–5 years of relevant working experience in the related field.
• Strong written and verbal communication skills.
• Customer-oriented with good complaint handling skills.
• Good team player with the ability to work under minimal supervision.
• Basic understanding of Profit & Loss (P&L) is an added advantage.
• Willing to work shifts, midnights, weekends, and public holidays.
• Assertive, proactive, and able to take firm action when required.
• Dependable, detail-oriented, with leadership skills and integrity.
• Able to perform under high stress and manage multiple operational/technical tasks.

Job Type: Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Opportunities for promotion

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• SUPERVISOR: 2 years (Required)

Work Location: In person