Cinema Worker Level 3 - Supervisor Gold Class

Title: Cinema Employee Level 3

Position Overview:

• Competent in Levels 1 and 2.
• Provides supervision and assists with training levels 1 and 2 within a designated area.
• Supervises 4 or more level 1 and 2 employees within a designated area.
• A team leader appointed in a designated area, responsible for coordinating, organising and allocating work, materials, and equipment in an efficient and effective manner.
• Undertakes problem solving using knowledge and skills for this level.
• Works to complex instructions and procedures and is responsible for work undertaken.
• Delivers elevated customer service while executing a diverse range of tasks related to supporting the operation of an entertainment complex.
• May include a team member who has completed Bio-Box training (at Classification Level 2) and attained the required competence as a Bio-Box Operator.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.

Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.

We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Growing revenue above market
• Maximise assets
• Business transformation

Our Values

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Cinema Worker Level 3 Key Accountabilities

In addition to the key accountabilities for Levels 1 and 2, a Level 3 team member is also accountable for:

1. General

• Continuously monitoring and consistently delivering customer service at the highest possible standard within a cinema department, ensuring a positive and exceptional experience for patrons.
• Effectively address and handle customer feedback within the cinema department, ensuring prompt resolution while maintaining a positive customer experience.
• Provides supervision and training to level 1 and 2 employees in designated area, fostering a cooperative and supportive work environment.
• Provides team members with clear direction and coaching in tasks, and towards departmental goals and targets. Actively supports and drives business goals and values within designated area.
• Allocates tasks efficiently to 4 or more level 1 and 2 employees in designated area. Ensures team efficiency and timely execution of tasks or processes.
• Actively contribute to and participate in all cinema campaigns relevant to the designated area. Ensures a collaborative approach to promotional activities.
• Supervise thorough and precise opening and closing procedures for the designated area, ensuring a systematic and secure transition between operational phases.
• Demonstrate a conscientious awareness of and adherence to fire and emergency training and procedures.
• Support team proficiency in cash handling, ensuring accuracy, security, and compliance with established financial protocols. May support primary cash preparation, ensuring accuracy and adherence to established financial protocols.
• Supports general administration tasks efficiently and promptly, contributing to the smooth operation of daily business activities.
• Implementation of policies and procedures.
• Implementation of quality control techniques.
• Maintains strong operational and product knowledge within designated area.

2. Bio-Box

• Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
• Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
• Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
• Monitor the delivery of alternative content including live satellite streaming and special event screenings. Rectify any issues as appropriate to skill and knowledge at this level.
• TMS daily scheduled session check.
• Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
• Knowledge in film programming.
• General maintenance within the cinema complex as appropriate to skill and knowledge at this level.

KPI’s

KPI - Operational Responsibility for Cinema

• Customer feedback through NPS results and in-person.
• Achieve an elevated level of competence in cash handling.
• Food and beverage prepared and served to a high standard and in a timely manner.
• Stocktake variances within accepted company guidelines.
• Departmental results are in line with company targets.
• Effectively executes training according to company policies and procedures.
• Effectively undertakes team leadership through coaching in the spirit of collaboration and support of fellow employees.

Skills and Experience

These are the desired skills and experience for this role:

• Minimum of 6 months of experience at Cinema Employee Level 2.
• Competent in basic Maths and English.
• Competent in all FOH departments.
• Competent in cash handling.
• Displays leadership ability.

Behavioural Capabilities

The following are the mindsets and behaviours required for this role:

• Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
• Team Oriented: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
• Behavioural Capability: Proficient in leading and cultivating a team through effective coaching and development strategies. Good interpersonal skills and relationship building.
• Communication: Displays effective communication with all team members, customers and contractors.
• Decision Making: Ability to make on the spot, effective decisions.
• Work Standards: All tasks are completed to the highest standards. Sets exacting standards for self and others.
• Personal Presentation: Excellent personal presentation and grooming.
• Safety Awareness: A commitment to following and supporting company policies and procedures. Active participation and engagement in company health and safety procedures and initiatives.