Circle In Charge -

Job Purpose To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities

ORGANISATION CHART Position Title Reports To Reportees Circle Incharge

Zonal Head

Tach Team

Supervisory Team

Responsibilities KEY ACCOUNTABILITIES Key Performance Indicators (KPIs)

• Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations
• Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies
• Steer consumer interactions and enable quick resolutions of issues / grievances
• Go-Live of Smart Meters as per timeline
• Quality Checks

KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS Outsourced agencies, consumers

INTERNAL INTERACTIONS Zonal Heads, Technicians, Stores Team

FINANCIAL DIMENSIONS Other Dimensions EDUCATION QUALIFICATIONS B.Tech / Diploma (Electrical)

Relevant Experience 7 to 10 years of relevant experience in construction / power distribution / meter installation

COMPETENCIES

• Regulatory Compliance (Practitioner)
• Consumer Engagement and Issue Resolution (Practitioner)
• Meter O and M and Troubleshooting (Practitioner)
• Stakeholder Liasoning (Practitioner)
• Vendor Partner Management (Practitioner)
• Quality Management (Practitioner)
• Performance Monitoring (Practitioner)
• Networking
• Personal Effectiveness
• Teamwork & Interpersonal influence
• Stakeholder Focus
• Entrepreneurship
• Capability Building
• Social Awareness
• Planning & Decision Making
• Execution & Results
• Strategic Orientation
• Problem Solving & Analytical Thinking