Circulation Clerk

Position Summary:

Under the general direction of the Director and Circulation Manager, the Circulation Assistant performs specialized tasks related to the circulation of library materials. The Circulation Assistant interacts extensively with the public and other staff members.

Essential Functions:

§ Perform and exemplify core values and standards set by library which includes upholding the mission of the library.

§ Provide customer service at the public service desk.

§ Check library materials in and out.

§ Register new library customers and maintain customer accounts.

§ Answer questions, in person and by telephone, regarding customer accounts, library programs and services, and library policy and procedure.

§ Answer the telephone and direct calls.

§ Perform clerical duties including filing, word processing, recording statistics, and processing magazines and newspapers.

§ Calculate charges/fees; operate point of sale system; make change.

§ Assist customers with copy machines and other technology.

This list reflects the general details considered necessary to describe the principal functions of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. There may be additional job functions deemed necessary by the Circulation Manager that is not included in this list.

Education and Experience Requirements

§ High school diploma

§ 1-2 years customer service experience

Other Requirements

o Ability to deal tactfully and effectively with other staff members and the public

o Ability to work under general supervision

o Ability to understand and follow oral and written instructions

o Ability to do repetitive tasks with speed and accuracy

o Ability to adhere to prescribed routines

o Proficiency with computers, the Internet and various software programs

o Self-motivated with ability to work independently or with others in a busy department

Physical Demands

· Light to medium work [lifting, pushing, or pulling 20-50 lb. maximum]

· Movement throughout the facility locating/retrieving materials and assisting users

· Reaching, bending, kneeling, and crouching to retrieve and replace library materials, supplies, and files.

· Handling and manipulating library materials; fingering pages, cards, forms, etc.

· Operating computer and audiovisual equipment

· Visual acuity sufficient to identify materials on shelving up to 90 inches in height and to read primarily typed or printed text in a variety of sizes.

Pay: Up to $15.00 per hour

Expected hours: 20.0 – 25.0 per week

Benefits:

• Flexible schedule

Work Location: In person