Circulation Clerk

JOB CLASSIFICATION

Pay grade level: N/A

Compensation: $17.21/hourly

Employee category: Staff

Department: Library & Learning Services

Reports to: Library Coordinator I

FLSA status: Non-Exempt

Job Code: AA064PTNCIR

Location: Primarily Main Campus, but any other college location as assigned by the appropriate administrator

SUMMARY

• The part-time Circulation Clerk provides exceptional hospitality and service excellence by creating a friendly experience for patrons and employees, circulating and sorting library materials, reshelving materials, and assisting the library as assigned. The Circulation Clerk staffs the library circulation desk and is responsible for answering the telephone, providing navigational assistance, and support for basic technology needs. The Circulation Clerk must be reliable and dependable, as this position provides coverage for the Learning Commons during the afternoon and evening hours of operation.

POSITION DESCRIPTION

• Welcomes students and visitors and creates a friendly, helpful library environment. Uses the library’s Integrated Library System (ILS) to check library materials in and out, manage patron accounts, and complete their circulation tasks.
• Processes new and returned physical library materials by labeling, sorting, organizing, and preparing for shelving and use.
• Assists with consortium lending by preparing, receiving, and tracking materials and coordinating items for delivery and return through the library courier service.
• Answers and directs phone calls to appropriate personnel and schedules Learning Commons room reservations.
• Maintains Course Reserves and helps keep library materials organized and easy to find.
• Assists students with general computer issues, such as logging into Self Service and printing documents.
• Collaborates with Library & Learning Services colleagues to provide coordinated, timely, and consistent support to students and the college community.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must possess exceptional written and verbal communication skills and demonstrated ability to provide troubleshooting and problem resolution for internal and external parties.
• Must demonstrate a commitment to and ability to work with students and faculty.
• Excellent organizational skills and attention to detail.
• Ability to manage several projects with multiple deadlines simultaneously.
• Ability to learn the Library ILS system and operate the program.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• One year of demonstrated experience working in a library, bookstore, or retail setting.
• Proficient with Microsoft 365 Office Suite, particularly Word, Excel, and Outlook.

PREFERRED QUALIFICATIONS

• Associate's degree or higher
• More than one year of library experience
• Higher education experience

WORKING CONDITIONS

While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and occasionally push or lift items. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK SCHEDULE

Up to 29 hours per week. Regular building hours are Monday-Thursday, 8:00 a.m. to 8:00 p.m. and Friday, 8:00 a.m. to 4:00 p.m. Must be able to work a variable schedule/hour to meet operational needs. May require evening and weekend hours.

***This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.

KCKCC is an Equal Opportunity Employer