Cisco UC Support Engineer

About the role

We are looking for a Cisco UC Support Engineer to support and enhance enterprise communication and video conferencing platforms across a global environment. This role will focus on the administration, support, integration, and optimization of Cisco Unified Communications (CUCM/UCM), Webex, video conferencing technologies, and collaboration platforms including Microsoft Teams and Zoom. The successful candidate will play a key role in ensuring reliable communication services, supporting executive and high-profile events, and driving collaboration technology improvements.

Key responsibilities

• Administer and support Cisco Unified Communications Manager (CUCM/UCM) environments.
• Manage and support Cisco Webex Cloud services and collaboration platforms.
• Design, implement, and support integrations between Cisco UCM, Cisco Video Conferencing, Webex, Microsoft Teams, and Zoom.
• Provide L2/L3 support for conference rooms, collaboration technologies, and video conferencing environments.
• Support Cisco Room Series devices, codecs, collaboration endpoints, and related AV peripherals.
• Troubleshoot and resolve incidents related to voice, video, and collaboration services.
• Plan and execute video conferencing and collaboration technology refresh projects.
• Provide technical support for executive meetings, corporate events, and other high-visibility business activities.
• Collaborate with global design teams, workplace technology teams, and external AV vendors to ensure alignment with technical standards and room designs.
• Participate in change management activities, system upgrades, and continuous service improvements.

About you

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Telecommunications, Engineering, or a related discipline.
• 5+ years of experience supporting Unified Communications, Voice, Video Conferencing, or Collaboration technologies.
• Experience working within enterprise IT environments supporting global users and conference room technologies.
• Strong problem-solving, stakeholder management, and communication skills with the ability to support business-critical environments.
• Strong hands-on experience with Cisco Unified Communications Manager (CUCM/UCM) administration and support.
• Experience supporting Cisco Video Conferencing, Cisco Webex, Cisco Room Series devices, codecs, and collaboration endpoints.
• Solid understanding of SIP, H.323, and video conferencing technologies/protocols.
• Experience integrating and supporting collaboration platforms including Webex, Microsoft Teams, and Zoom.
• Experience with incident management, change management, troubleshooting, and operational support within enterprise environments.
• Strong networking fundamentals, including TCP/IP, DNS, DHCP, QoS, and VLANs.