Cisco UCM Support Engineer

🌟 We're Hiring: Cisco UCM Support Engineer! 🌟

We are seeking a skilled and dedicated Cisco UCM Support Engineer to join our team in Singapore. If you have a strong background in Unified Communications Manager (UCM) and enjoy troubleshooting, optimizing systems, and delivering exceptional technical support, this is the role for you! Bring your expertise and help us maintain seamless communication infrastructure for our clients.

📍 Location: Singapore, Singapore

⏰ Work Mode: Work from Office

💼 Role: Cisco UCM Support Engineer

**JD:

Cisco UCM / AV / VOIP - Support Engineer**

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Administer and support Cisco UCM / Unified Communications Manager  environments.

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Administer and support Cisco Webex Cloud  services.

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Design, implement and support interoperability between:

o Cisco Video Conferencing

o Cisco UCM

o Webex Cloud

o Zoom, Teams

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Support Cisco Room Series, Webex Room devices, codecs, collaboration endpoints and associated peripherals.

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Provide L2/L3 operational support  for conference rooms and collaboration technologies.

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Plan and execute VC technology refresh projects .

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Provide technical support for Client Events and other high-profile corporate events .

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Collaborate closely with the Global Design team to align with the latest room design standards and updates.

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Coordinate with the Places team and AV vendors to ensure design accuracy and technical alignment.

Mandatory skills

• Cisco UCM / CUCM
  • Cisco Video Conferencing
  • Cisco Webex Room devices
  • Cisco codecs/endpoints
  • SIP
  • H.323
  • Video conferencing protocols

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Webex

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Zoom, Teams

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Incident / change management

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Network fundamentals – TCP/IP, DNS, DHCP, QoS, VLANs

Desired/ Secondary skills

• Cisco Networking ( CCNA, CCNP ) certifications
• Excellent written and verbal communication skills